FRONT DESK AGENT - ROOMS

Cambria Calabasas Hotel is currently seeking experienced Front Office Attendants. As a rockstar in the Front Office you will help us craft inspired workplaces that enable all Associates to deliver kick‑ass guest experiences and maximize investor returns. This could be the perfect opportunity to advance your career with a growing and exciting hotel management company! Front Desk Agent Department: Front Office Reports To: Front Office Supervisor / Front Office Manager FLSA Status: Non-Exempt (Hourly) Position Summary The Front Desk Agent serves as the first and last impression of the hotel. This role is responsible for creating memorable guest experiences by delivering warm, personalized service while efficiently handling all front office operations. The ideal candidate is professional, detail‑oriented, solution‑driven, and thrives in a fast‑paced luxury hospitality environment. Our Front Desk Agents are expected to take ownership of the guest experience from arrival through departure while supporting hotel operations and collaborating with all departments to ensure exceptional service. Essential Duties & Responsibilities Guest Service Welcome every guest with genuine warmth and professionalism. Complete check‑in and check‑out procedures efficiently and accurately. Anticipate guest needs and personalize each interaction whenever possible. Resolve guest concerns professionally and independently whenever possible. Escalate complex guest issues to management when appropriate. Maintain a positive, calm, and professional demeanor during busy periods. Build guest loyalty through exceptional hospitality and personalized service. Promote Choice Privileges enrollment and hotel amenities. Front Desk Operations Operate the Property Management System accurately. Verify reservations, room assignments, payment methods, and guest information. Process cashless transactions according to hotel procedures. Balance shift paperwork and complete all required reports. Maintain an organized, clean, and professional front desk. Handle room moves, extensions, upgrades, and special requests. Coordinate with Housekeeping regarding room status and priorities. Coordinate with Engineering for maintenance concerns. Communicate effectively during shift transitions. Guest Recovery Listen actively to guest concerns. Take ownership of problems until resolution. Follow the hotel's service recovery standards. Document incidents accurately when necessary. Communicate guest concerns to leadership. Communication & Teamwork Work collaboratively with all hotel departments. Attend required meetings and daily shift briefings. Maintain professional communication with guests and coworkers. Support teammates during busy periods. Cross‑train in other operational areas as assigned. Upselling & Revenue Generation Promote available room upgrades. Recommend hotel amenities and food & beverage offerings. Assist in driving ancillary revenue opportunities. Support hotel initiatives designed to increase guest satisfaction and revenue. Safety & Compliance Follow all hotel policies and procedures. Protect guest privacy and confidential information. Adhere to cash handling and payment security procedures. Maintain compliance with ADA, OSHA, and company standards. Report safety hazards immediately. Follow emergency procedures when necessary. Daily Responsibilities Complete guest arrivals and departures. Answer multi‑line telephone system. Respond promptly to guest requests. Process room assignments. Verify billing accuracy. Monitor lobby appearance. Complete shift checklists. Communicate room status updates. Process guest payments. Assist with concierge‑style recommendations. Performance Expectations Front Desk Agents are expected to consistently: Deliver exceptional guest service. Maintain accuracy with reservations and billing. Meet productivity standards. Maintain strong attendance and punctuality. Demonstrate professionalism at all times. Maintain excellent communication with all departments. Handle guest concerns confidently. Contribute to a positive team culture. Maintain lobby presentation standards. Required Qualifications High School Diploma or GED. Previous customer service experience required. Hotel front desk experience preferred. Experience with hotel PMS systems preferred. Excellent verbal and written communication skills. Strong organizational skills. Ability to multitask under pressure. Professional appearance and demeanor. Flexible schedule including weekends, evenings, and holidays. Preferred Skills Luxury or upscale hospitality experience. Knowledge of Choice Advantage or similar PMS. Bilingual (English/Spanish) preferred. Experience handling guest recovery. Strong problem‑solving abilities. Ability to work independently with minimal supervision. Physical Requirements Stand and walk for extended periods. Lift up to 25 pounds occasionally. Bend, reach, and twist frequently. Operate office equipment including computers and phones. Work in a fast‑paced environment. Core Competencies Hospitality Mindset Professionalism Accountability Attention to Detail Teamwork Communication Adaptability Problem Solving Time Management Emotional Intelligence Ownership Guest Focus Success in This Role Looks Like A successful Front Desk Agent consistently creates memorable guest experiences, demonstrates ownership of guest concerns, communicates effectively with all departments, maintains operational accuracy, and contributes positively to the hotel's culture. They represent the hotel's brand with professionalism, warmth, and genuine hospitality during every guest interaction. Our Perks & Benefits Competitive Compensation We offer a highly competitive salary that reflects your skills and experience. Health Coverage Medical, Dental, and Vision insurance Ancillary Benefits to support your well‑being 401(k) with company contribution Work‑Life Balance Paid Time Off (PTO) (based on FT or PT status) Paid Sick Leave to take care of yourself when needed (based on FT or PT status) Career Growth & Support On‑the‑job training and mentorship Clear pathways for advancement within the company Extra Perks Associate Referral Program - get rewarded for bringing in top talent Hotel Discounts - enjoy the exclusive rates at our properties Daily Pay - Access to your pay when you want it! #HCareers About Us 24seven Hotels is a premium‑branded lifestyle and select‑service hotel management company that believes better is always possible—for our investors, our partners, our associates and our guests. We operate in a sweet spot—large enough to be well‑resourced and effective; small and specialized enough to offer accessibility and expertise in operations, investment and development. As a company, we value one‑on‑one relationships above all else. Whether you're an associate, a partner or an investor/owner, we're here for you day in and day out. Our hotel brand partners include Marriott, Hilton, Hyatt, IHG and Choice. For more information on Twenty Four Seven Hotels, visit Instagram: @247hotels Facebook: @247hotels Twenty Four Seven Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Twenty Four Seven Hotels does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Notice to California applicants: The California Privacy Rights Act requires that applicants be informed that Twenty Four Seven Hotels will collect certain personal information during the application process. Personal information collected may include each applicant's real name, email address, postal address, and similar identifiers. Additionally, Twenty Four Seven Hotels may collect professional and employment‑related information, and education information. Twenty Four Seven Hotels does not collect sensitive personal information during the application process. Twenty Four Seven Hotels will use the personal information collected to contact and communicate with applicants, and to assess each applicant's qualifications for the job(s) to which they apply. Twenty Four Seven Hotels may also use and share Personal Information as reference checks are conducted. Twenty Four Seven Hotels may also share certain Personal Information provided by applicants to service providers who are engaged by Twenty Four Seven Hotels to conduct criminal background checks. The Personal Information collected will be retained at least two years from the time an application is submitted, and may be retained as long as seven years after termination of employment for applicants who are employed by the Company. Twenty Four Seven Hotels does not sell Personal Information provided by applicants. Applicants have the right to request that Personal Information collected by Twenty Four Seven Hotels during the application process be deleted or to request that inaccurate Personal Information be corrected by submitting the request in writing to Twenty Four Seven Hotels, 19800 MacArthur Boulevard, Suite 1100, Irvine, CA 92612 or by contacting the People Resources and Development Department by dialing View phone number on click.appcast.io. #J-18808-Ljbffr Twenty Four Seven Hotels