Inside Sales Representative

Job Description

Job Description

Job Title: Inside Sales Representative
Job Description

This Inside Sales Representative role offers a blend of customer-facing service, order management, and hands-on exposure to industrial manufacturing. You will answer inbound calls, support customers with accurate information on products and timelines, and regularly collaborate with the production floor to understand manufacturing processes. The position is ideal for a motivated self-starter who enjoys working with numbers, learning technical details, and delivering high-quality customer service in a fast-paced, activity-based sales environment.

Responsibilities

• Learn the full range of products required to effectively manage the inside sales function and support customer inquiries.
• Continuously develop and maintain subject-matter expertise on customers, products, pricing, and manufacturing timelines.
• Operate the inside sales desk and consistently apply the company’s high-quality customer service strategy.
• Apply industrial manufacturing knowledge to customer applications to provide accurate and relevant solutions.
• Operate the incoming call switchboard throughout the day, professionally handling and redirecting calls with excellent customer service.
• Greet guests in a professional, friendly, and hospitable manner.
• Answer routine questions and respond to requests for general company information.
• Coordinate with sales and marketing teams to service specific customers and assist with special projects and telemarketing activities.
• Work collaboratively with internal teams to address specific customer needs and support ongoing projects.
• Manage multiple customer situations simultaneously while maintaining exceptional customer service standards.
• Handle calls from potentially upset or confused customers with patience, professionalism, and confidentiality.
• Complete accurate data entry in a manufacturing MRP system with strong attention to detail.
• Assist with ordering, receiving, stocking, and distributing office supplies.
• Process daily production reports and ensure information is accurately recorded and communicated.

Essential Skills

• Strong customer service skills with a proven ability to manage multiple customer situations simultaneously.
• Accurate data entry skills with high attention to detail, particularly within a manufacturing MRP system.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and general computer literacy.
• Excellent oral and written communication skills, with the ability to communicate effectively with all levels of personnel and customers.
• Ability and interest in learning extensive information about industrial manufacturing and discussing technical details with customers.
• Capability to thrive in a fast-paced, activity-based sales environment.
• Strong problem-solving skills, including the ability to identify issues, perform situational analysis, and escalate appropriately when needed.
• Adaptability to changes in the work environment, including competing demands and unexpected task assignments.
• Ability to speak clearly and persuasively in both positive and challenging situations.
• Effective prioritization and planning skills, including the ability to develop realistic action plans.
• Reliability, punctuality, and the ability to work independently as well as collaboratively within a team.
• Professional communication skills for working with employees, sales, management, and outside clients.
• Prior experience in industrial manufacturing.
• Prior experience in customer service.
• Ability to read, write, and speak English.
• High school diploma or equivalent.
• Ability to sit for prolonged periods of time.
• Ability to navigate the warehouse floor and observe operations for extended periods.
• Comfort working in both office and warehouse environments with varying temperature, heat, noise, and exposure to metal materials.

Additional Skills & Qualifications

• Background in manufacturing, construction, or distribution environments.
• Experience in sales and account management.
• Demonstrated ability to respond positively to direction and feedback and proactively seek input for improvement.
• Strong organizational skills for managing multiple tasks, reports, and customer requests.
• Comfort handling a high volume of inbound calls via a switchboard.
• Interest in long-term growth, continuous learning, and developing expertise in industrial products and processes.

Work Environment

This role is based on a day shift schedule, typically from 7:30 a.m. to 4:00 p.m. You will split your time between an office setting and the warehouse floor, and you should be comfortable moving between these environments daily. The warehouse environment may include changes in temperature, exposure to heat, varying noise levels, and metal materials, while the office environment is more traditional and computer-based. You will work extensively with Microsoft Office applications, a manufacturing MRP system, and a multi-line switchboard throughout the day. The position offers a supportive culture focused on growth and learning, with opportunities to gain deep knowledge of industrial manufacturing processes. Benefits include quarterly profit-sharing bonuses, health insurance options (including HSA and FSA), dental, vision, life and disability coverage, a 401(k) with employer match, paid time off, paid holidays, and access to an Employee Assistance Program.

Job Type & Location

This is a Contract position based out of Portland, OR.

Pay and Benefits

The pay range for this position is $23.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Portland,OR.

Application Deadline

This position is anticipated to close on Jul 6, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.