AR Specialist

The Accounts Receivable (AR) Specialist is responsible for managing incoming payments, maintaining accurate customer account records, and ensuring timely collection of outstanding balances. Key Responsibilities Invoicing & Billing Create, review, and issue customer invoices in NetSuite, ensuring accuracy of pricing, quantities, tax treatment, and customer terms Verify invoices are properly supported by sales orders, contracts, or delivery documentation prior to release Manage recurring invoices and billing schedules in NetSuite as applicable Ensure invoices are delivered to customers according to agreed-upon methods (email, portal, EDI, etc.) Cash Application & Payment Processing Apply customer payments accurately and promptly in NetSuite Match payments to open invoices and resolve unapplied or short-paid transactions Process customer refunds and credit memos in NetSuite as approved Maintain accurate cash receipts records and support daily or weekly cash reconciliation Reconcile customer accounts to ensure accuracy and completeness of AR records Investigate and resolve billing discrepancies, credit balances, and unapplied cash Prepare and distribute AR reports from NetSuite, including aging, collections status, and customer balances Support month-end close activities related to accounts receivable, including reconciliations and journal entry support Collections & Account Management Monitor accounts receivable aging reports in NetSuite and proactively follow up on past-due balances Communicate professionally with customers regarding payment status, invoice questions, and discrepancies Document collection activity, customer communications, and dispute status directly in NetSuite Escalate delinquent accounts in accordance with company credit and collections policies NetSuite Administration & Data Integrity Maintain accurate customer master data in NetSuite, including billing contacts, payment terms, and tax settings Ensure AR transactions are properly coded and aligned with company accounting policies Assist with NetSuite testing, enhancements, and process improvements related to AR workflows Follow internal controls and documentation standards to ensure audit readiness Cross-Functional Collaboration Work closely with Sales Support and Customer Service teams to resolve billing issues and prevent future discrepancies Coordinate with Accounting and Finance leadership to support cash flow forecasting and reporting Participate in continuous improvement efforts to streamline AR processes and reduce days sales outstanding (DSO) Qualifications High school diploma or equivalent required; Bachelor’s degree in accounting or finance preferred 1–3 years of accounts receivable or general accounting experience preferred Strong attention to detail and organizational skills Proficiency with accounting software and Microsoft Excel Clear written and verbal communication skills Ability to manage multiple tasks and meet deadlines Working Conditions Office environment with periodic exposure to a warehouse environment This position may be required to lift objects weighing up to 25 pounds without assistance The sound level is quiet and typical of a small office environment A cubicle or individual desk space, ergonomic chair, and computer hardware are provided #J-18808-Ljbffr Studson