Order Management Specialist

Job Description

Job Description

Order Management Specialist Job Description

As an Order Management Specialist, you will play a critical role in enhancing the client experience and driving customer satisfaction and loyalty. Operating with defined sales accounts and in close collaboration with multiple assigned Sales Engineers, you will take ownership of the entire customer order fulfillment process. This includes order processing, vendor coordination, proactive communication, and documentation.

Principal Duties and Responsibilities:

• Own the complete order cycle: processing, product assembly coordination, shipment, supporting collections as needed.
• Coordinate with suppliers and internal teams to procure materials and components necessary for order fulfillment.
• Escalate technical issues to the Sales Engineer while maintaining ownership of non-engineer-related tasks.
• Communicate proactively with internal teams to ensure seamless customer service.
• Initiate contact, guide clients through the sales process, and present solution options.
• Provide timely updates and respond to client inquiries via phone and email.
• Investigate issues within the business system and propose creative solutions.
• Balance multiple responsibilities to maximize productivity and client outreach.
• Partner with Sales Engineers and the broader sales team to support territory goals.
• Participate in structured learning activities to build product knowledge, industry insight, and sales acumen.
• Apply acquired knowledge consistently in daily operations.

Other Duties:

This job description is intended to outline the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Responsibilities may evolve based on business needs.

Qualifications:

• Minimum 3 years of customer service experience in a B2B environment.
• Proficiency in Microsoft Office Suite and Outlook
• Strong interpersonal, verbal, and written communication skills.
• Bachelor’s degree or equivalent experience (2+ years in a related industry or training).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

At Control Southern, we believe that if you live with integrity, success will follow.

Control Southern helps manufacturing plants in the Southeast run better, faster and smarter through automation and customized valve solutions. We offer on-site consultation, engineering services, top-notch products and business experience.

To grow even more, we are seeking candidates with integrity, a drive to excel in engineering, a dedication to customer service and a thirst to innovative in management.

Our expertise is backed by Emerson, a leader in global manufacturing and technology. With a team of highly skilled automation professionals developing unique solutions for our clients in power, pulp & paper, life science, chemical, food & beverage, alternative energy and many other process industries, we help the world run more efficiently.

Across North America, Emerson strategically partners with local companies to assist with delivery, ensure quality, and maximize lifetime value of all automation assets. This integrated network of twenty-one strategically selected local companies, known as Emerson Impact Partners, offer the tools, services, subject matter experts, local expertise, and technologies within and beyond Emerson’s portfolio to serve valve, automation and reliability needs.

As an Emerson Impact Partner for Georgia, Bahamas, the majority of Florida and Alabama, and portions of Tennessee, Control Southern connects customers with world-class solutions, superior technical expertise, and life-cycle services.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Company Description

At Control Southern, we believe that if you live with integrity, success will follow.\r\n\r\nControl Southern helps manufacturing plants in the Southeast run better, faster and smarter through automation and customized valve solutions. We offer on-site consultation, engineering services, top-notch products and business experience.\r\n\r\nTo grow even more, we are seeking candidates with integrity, a drive to excel in engineering, a dedication to customer service and a thirst to innovative in management.\r\n\r\nOur expertise is backed by Emerson, a leader in global manufacturing and technology. With a team of highly skilled automation professionals developing unique solutions for our clients in power, pulp & paper, life science, chemical, food & beverage, alternative energy and many other process industries, we help the world run more efficiently.\r\n\r\nAcross North America, Emerson strategically partners with local companies to assist with delivery, ensure quality, and maximize lifetime value of all automation assets. This integrated network of twenty-one strategically selected local companies, known as Emerson Impact Partners, offer the tools, services, subject matter experts, local expertise, and technologies within and beyond Emerson’s portfolio to serve valve, automation and reliability needs.\r\n\r\nAs an Emerson Impact Partner for Georgia, Bahamas, the majority of Florida and Alabama, and portions of Tennessee, Control Southern connects customers with world-class solutions, superior technical expertise, and life-cycle services.\r\n\r\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities