Telephone Operator / Receptionist

Job Description

Job Description

Position Type: Full-Time, On-Site

We are seeking a reliable, professional, and bilingual Telephone Operator / Receptionist to join our office. This position serves as one of the first points of contact for members, visitors, and outside callers and requires excellent communication skills, professionalism, and the ability to manage a busy telephone system.

Responsibilities

• Answer and manage a high volume of incoming telephone calls
• Direct calls to the appropriate departments and staff members
• Take accurate messages and provide basic information to callers
• Greet and assist visitors in a professional and courteous manner
• Respond to general inquiries and help direct individuals to the appropriate department
• Maintain a professional and organized reception/switchboard area
• Assist with basic clerical and administrative duties as needed
• Receive and distribute mail, correspondence, and deliveries when necessary
• Maintain confidentiality when handling member and organizational information
• Work cooperatively with staff throughout the organization

Qualifications

• Strong verbal communication and customer service skills
• Professional and courteous telephone manner
• Dependable, punctual, and organized
• Ability to handle multiple calls and tasks in a fast-paced office environment
• Comfortable working with computers and standard office equipment
• Basic Microsoft Office skills
• Ability to communicate effectively with members, coworkers, and the public
• Prior receptionist, switchboard, customer service, or office experience is preferred but not required
• Bilingual skills (English and Spanish)

Ideal Candidate

The ideal candidate is friendly, patient, dependable, and comfortable interacting with a wide variety of people. Candidates should be able to remain professional when handling difficult or frustrated callers and be willing to assist wherever needed in a team-oriented office environment.

Exceptional Benefits Package

In addition to competitive compensation, this position offers a strong employer-provided benefits package designed to provide long-term financial security and excellent healthcare coverage, including:

• Non-contributory pension plan
• No co-pay family medical coverage
• Prescription drug coverage with very low copays: $2 for generic medications and $5 for brand-name medications
• Dental coverage
• Vision coverage
• Paid holidays
• Paid time off

Equal Opportunity Employer

We are an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.