BUSINESS ANALYST

Business Analyst - IT (Enterprise Programs & Governance)


About the Role


We are seeking a highly collaborative and detail-oriented Business Analyst to support enterprise-wide technology initiatives. This role serves as a key partner in bridging business, operational, and technical teams-helping translate stakeholder needs into clear, actionable documentation and supporting successful delivery of IT solutions.


You will play a critical role in requirements gathering, governance support, process improvement, and knowledge management, while helping maintain strong alignment across cross-functional teams and enterprise programs.


What You'll Do


Stakeholder Engagement & Communication

• Act as a liaison across business, technical, vendor, and leadership stakeholders.
• Gather and translate business, operational, and technical needs into clear documentation and actionable insights.
• Track and document open issues, decisions, risks, dependencies, and action items.
• Identify gaps, conflicting priorities, or risks and escalate appropriately.

Governance & Meeting Support

• Facilitate or support governance, project, and cross-functional meetings.
• Prepare agendas, capture meeting minutes, and document decisions and follow-ups.
• Maintain decision logs, action trackers, and governance artifacts.
• Develop executive-ready summaries, reports, and presentation materials.

Business Analysis & Requirements Management

• Conduct business needs assessments, including defining objectives, challenges, and success criteria.
• Elicit, analyze, document, and validate business and functional requirements.
• Create artifacts such as:
• User stories and acceptance criteria
• Process flows and use cases
• Business rules and gap analyses
• Traceability matrices and decision logs
• Ensure requirements are testable, prioritized, and aligned with business goals.

Project Support & Coordination

• Support project managers and program leadership with documentation, status tracking, and reporting.
• Assist with intake and analysis of business requests related to technology solutions and services.
• Track cross-team dependencies, risks, and project milestones.

Process, Data & Solution Analysis

• Analyze current and future state workflows, systems, and data flows.
• Support solution evaluation, design decisions, and integration requirements.
• Document assumptions, dependencies, and enterprise alignment considerations.
• Promote reuse of existing platforms and enterprise capabilities where possible.

Testing & Implementation Support

• Assist in test planning and user acceptance testing (UAT).
• Support defect tracking and validation of requirements against delivered solutions.
• Help ensure operational readiness through documentation of workflows, training needs, and support models.

Documentation & Knowledge Management

• Maintain organized, version-controlled documentation repositories (e.g., SharePoint).
• Ensure documentation is accurate, accessible, and audit-ready.
• Manage templates, standards, and document lifecycle processes.
• Support records management, metadata practices, and content governance.

Required Qualifications

• Bachelor's degree or equivalent experience.
• Experience as a Business Analyst, Systems Analyst, or similar role in technology-driven environments.
• Proven ability to:
• Gather and document business and functional requirements
• Facilitate meetings and drive stakeholder alignment
• Create structured documentation and process artifacts
• Experience supporting IT projects through full lifecycle phases (discovery through implementation).
• Familiarity with tools such as:
• Microsoft Office Suite
• SharePoint
• Requirements and project tracking tools
• Strong communication, analytical, and organizational skills.
• Ability to work in a fast-paced, matrixed environment managing multiple priorities.

Preferred Qualifications

• Experience in healthcare, public sector, or large enterprise environments .
• Exposure to:
• IT governance and enterprise standards
• Procurement and vendor management
• Data integration and system interoperability
• Accessibility, security, and compliance requirements
• Experience supporting vendor-led implementations or multi-team delivery models.
• Knowledge of SharePoint administration, document management, and metadata practices.