Clinical Bed Manager

Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day. We are seeking a Clinical Bed Manager responsible for oversight of all patient admissions, discharges, and transfer activity while monitoring capacity both currently and prospectively. The role facilitates continuous throughput of patients from all points of entry by utilizing effective verbal communication, reviewing technology that supports bed placement activities, swift clinical decision making, and deployment of ancillary services. The Clinical Bed Manager is the liaison among all points of entry (ED, PACU/OR, direct admissions, transfers from other healthcare facilities), the administrator on call, the Off‑Shift Executive, Patient Service Managers, physicians, and inpatient bed resources throughout the institution (excluding YPH/Psych). The position collaborates with administrators and clinical management to identify, implement, and evaluate processes to support efficient and safe throughput of all patients. Responsibilities Patient Throughput Be the primary point of contact to communicate with physicians and nurses throughout the institution regarding emergency, elective, and direct admissions and availability to support timely placement. Effectively manage all the bed resources of the institution (excluding YPH/Psych) to support inpatient demand. Triage clinical needs of patients to assure appropriate, timely bed assignment through collaboration with physician leadership and clinical management. Increase effective bed capacity by identifying barriers in bed assignment processes and collaborating with clinical management to resolve these issues. Document and report on timeliness of patient placement activities and issues of concern related to efficient throughput. Provide necessary education to the clinical workforce on the use of the electronic patient placement system. Evaluate clinical needs of patient transfer activity related to bed management needs. Identify clinical priorities in relation to bed assignment process in collaboration with the Associate Chief of Medicine, physicians, ED staff, and PACU/OR staff. Develop effective relationships with EVS and Transport clinical management to support efforts to enhance patient flow/bed placement. Ensure that desired clinical outcomes are achieved through cost‑effective and efficient processes. Achieve seamless delivery of services by appropriately involving colleagues, physicians, nurses, and staff to ensure commitment, communication, and cross‑functional linkage. Work alongside the PSM/OSE in communicating clinical issues that arise related to patient placement/flow. Ensure successful and consistent execution of YNHH policies and processes. Articulate hospital vision and utilize resources to ensure staff commitment to hospital objectives. Provide leadership and accomplish objectives through innovation. Hospital Objectives Implement and monitor clinically and fiscally responsive hospital program philosophies, goals, and objectives to address specific issues and support throughput efforts. Ensure continuous performance improvement forms a basis for efficient patient throughput. Formulate recommendations for programmatic changes or nursing unit localization based on trends related to patient placement, patient populations, and bed resource utilization. Ensure all clinical services work in synergy within the hospital to support efficient delivery of care. Communicate and ensure adherence to practices and procedures that are consistent with institutional policies and strategies. Provide vision and leadership within the institution that builds upon a collaborative environment to support ongoing throughput efforts and improvements. Resource Management In conjunction with Patient Service Managers, Off‑Shift Executives, Directors of Patient Services, and ED Clinical Management develop, implement, and monitor systems that trend shift census, acuity, and staffing to handle patient volume. In conjunction with leadership, establish systems to ensure effective utilization and availability of equipment and supplies to support patient throughput and safe patient care. Have decision‑making authority to support/facilitate all patient flow activity to ensure a smooth bed management process. Clinical Resource Direct clinical management/OSE to assist with clinical consultation related to patient needs associated with bed management processes. Triage clinical needs of patients related to bed availability to assure appropriate resources are utilized. Collaborate with clinical management in identifying patient needs related to changes in clinical condition, emergent transfers, and trauma calls associated with bed management activities/placement efforts. Organizational Leadership Collaborate with clinical leadership to define, reduce, and eliminate barriers within the system that may negatively affect patient throughput and efficient delivery of care. Participate in identifying and implementing strategic efforts to support patient throughput by influencing unit management and championing projects. Support unit/department management in facilitating inter‑ and intra‑unit problem resolution. Promote the organization to customers by interpreting and communicating Yale New Haven’s mission and values, acting as a loyal, supportive, and informed spokesperson for the hospital. Actively participate and contribute to meetings and organizational initiatives with hospital leadership and management. Collaborate with senior leadership/OSA/Administrator on call regarding off‑shift activity and patient placement/bed availability. Customer Satisfaction Ensure smooth functioning of the bed management process to reduce wait times and avoid unnecessary movement of patients. Model customer service standards and demonstrate value for all people in the work environment. Effectively model and uphold a customer service orientation with staff to meet legitimate needs of all internal and external customers. In collaboration with management, ensure that customer relations standards reflecting excellence consistent with hospital policy for internal/external customers are appropriately met. Ensure confidentiality of appropriate patient, staff, and management data is maintained. Patient Placement Responsible for all functions related to patient placement to inpatient and observation beds in all seven acute care hospitals. Direct assignments of all admissions, transfers, and Y‑access requests utilizing EPIC to assure timely and accurate placement. Follow guidelines related to assignment of teams and or attending physician at time of admission. Qualifications Education – Baccalaureate Degree in Nursing required; Master’s preferred. Current CT RN Nursing license required. Experience – Minimum of five years experience in a clinical environment, preferably intensive care/emergency department nursing, with at least three years of demonstrated leadership/supervisory/management experience. Special Skills – Ability to direct and triage in a dynamic operational environment; manage multiple priorities; assess and triage clinical critical patient needs; excellent prioritization and communication skills; implement and monitor change; collaborate with all layers of management/administrative team; intermediate to advanced Microsoft Office skills. Licensure/Certification – Current CT Registered Nurse license required. EEO Statement Equal Employment Opportunity / Affordative Action / Disability / Veteran YNHHS Requisition ID: 167197 #J-18808-Ljbffr