Inside Sales and Customer Service Representative

Inside Sales and Customer Service Representative 1 day ago Be among the first 25 applicants Preferred Sales Associates, Inc. has been serving Georgia and the surrounding area for over 25 years. Our firm is dedicated to representing innovative companies with products that provide our customers the best solutions to succeed now and in the future. A mix of youth, maturity and aggressiveness gives us the unique ability to communicate with metropolitan wholesalers and rural contractors, as well as architects and engineers across the broad spectrum of the plumbing industry. The core of our company is building strong personal relationships based on product knowledge, market insight and an overall passion to serve our customers. Responsibilities Enter orders, manage or elevate any concerns and ensure that appropriate changes were made to resolve customers’ concerns Work with price lists and/or other department heads to determine charges for products requested Attract potential customers by answering product and service questions and suggesting information about other products and services Assist Outside Salesman with day to day needs Maintain customer service email inbox to make sure all orders, issues, and questions are resolved in a timely manner Create and maintain filing systems, both electronic and physical Coordinate the shipment of certain orders Customer management from order receipt, verification, entry through to shipment and follow-up Prepares and sends quotes and provides written proposals to customers and potential customers Assist with warranty and claim resolution Schedule freight appointments and coordinate staff and other meetings File and maintain all pertinent communications, order and shipping related records Assist in the resolution of customer issues Updates customer records Customer order follow up & shipment notification Other duties as assigned Qualifications/Skills Problem solving mindset Product knowledge Ability to work in a team environment Multi-tasking Featured benefits Medical insurance Vision insurance 401(k) Seniority level Entry level Employment type Full-time Industries Transportation, Logistics, Supply Chain and Storage and Wholesale Referrals increase your chances of interviewing at Preferred Sales Associates, Inc by 2x Get notified about new Customer Service Representative jobs in Cartersville, GA . #J-18808-Ljbffr