Housekeeper - Mainstay Suites, Rapid City

Mainstay Suites of Rapid City, SD is seeking a Housekeeper to join our team! The Housekeeping associate’s primary responsibility is to provide clean and comfortable guest rooms in accordance with brand standards, while ensuring guest satisfaction by providing friendly, professional and courteous service. The housekeeper is also responsible for ensuring that public spaces are clean and aesthetically pleasing for guests.



SKILLS & KNOWLEDGE:

1. Must have the ability to provide professional and courteous guest service.
2. Must have good time management skills and the ability to work with minimal supervision.
3. Must have good organizational skills and strong attention to detail.
4. Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing.

ESSENTIAL FUNCTIONS:

1. Assists all guests in a professional and courteous manner.
2. Performs job duties and responsibilities in a cost-effective manner and within budgetary guidelines.
3. Thoroughly and correctly cleans and sets up guest rooms in accordance with brand operational policies and standards to ensure guest satisfaction. Cleaning of guest rooms includes, but is not limited to, the following tasks:
4. Removes soiled bed and bath linens and replaces with clean linens.
5. Removes trash and debris and dusts all surfaces.
6. Replenishes/replaces promotional materials/literature, and room amenities.
7. Reports maintenance requests to supervisor promptly.
8. Turns in articles left in guest rooms to the appropriate party for lost and found handling
9. Maintains a clean and orderly cart and vacuum cleaner to maximize job efficiency.
10. Reports all “DO NOT DISTURB” or bolted door guest rooms to supervisor to ensure guest safety and maximize guest satisfaction.
11. Organizes storage areas to ensure the quality of the contents and to maximize job efficiency by checking stock to determine adequacy, restocking storage rooms and/or carts, and pulling damaged and/or rewash linen and returning it to the laundry storage areas.
12. Locks linen closets, linen chutes, and trash chutes to ensure maximum safety and security at all times.
13. Acquires working knowledge of the property and all facilities to respond to guest questions effectively.
14. Understands and applies all hotel safety and security procedures as required to maintain a secure and safe environment for employees and guests
15. Keeps supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken.
16. Performs all other duties as assigned.

Job Type:  Full-Time

Candidates offered employment must submit to a background check and drug test.

We are an E-Verify participating employer.

EOE M/F/Vet/Disability

Experience

• 1 year(s): Hotel Housekeeping

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.