eBilling Supervisor

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision. Based in our Los Angeles, Century City, Orange County, Palo Alto, San Francisco, Dallas, New York or Washington D.C. offices, the eBilling Supervisor will be an integral part of the eBilling and Billing Team. The eBilling Supervisor should demonstrate a mastery of the electronic billing process as a whole and will be responsible for the analysis and resolution of complex eBilling issues involving electronic invoice reductions and rejections, including coordinating with involved parties to ensure that appropriate communication is consistently maintained. The candidate must be very flexible and highly committed to quality, customer service, teamwork and supporting Firm and department goals in a fast-paced environment. This role reports to the Senior Billing Manager. Responsibilities include: Supervising, training, motivating a team of eight to nine direct reports and contributing to the development and advancement of team members by setting goals for performance and deadlines that comply with the Billing Department’s plans and vision. Organizing workflows and ensuring that direct reports understand their duties or delegated tasks, and monitoring employee productivity and providing constructive feedback and training when needed. Enhancing an existing organizational system for the eBilling team to track and follow up with clients and firm contacts to resolve ongoing issues such as invoice rejections and resubmissions, and communicating with the management team on a daily basis by providing updates and recommendations to address all eBilling-related holdups. Developing solutions to ensure corrective actions are in place for future submissions by analyzing rejection trends and patterns and ensuring corrective actions are in place to limit or prevent future reductions and rejections. Tracking resubmission deadlines across a variety of key corporate clients and coordinating with billing specialists regarding pending issues to resolve reductions in a timely manner, and communicating with the Supervisors and the Regional Managers involving areas of concern and non-performance. Demonstrating a strong understanding of client guidelines and contractual billing arrangements to develop a holistic approach toward recommendations for appealing or challenging reduced and rejected invoices, and performing the necessary, accompanying background research for invoice submissions with available resources. Liaising with Client Accounts (Collections) Team, billing specialists, and client representatives in all aspects of the electronic invoice submissions and appeals process by providing expert-level, subject matter support. Demonstrating a mastery understanding of the functionality and submission requirements for all major eBilling sites and understanding the nuances of each site and their requirements for submission. Sites include, but are not limited to: LegalTracker, CounselLink, TyMetrix360, Collaborati, Passport, CounselGO, BillingPoint, Corridor. Utilizing Excel functions to efficiently pull reports, create spreadsheets and manipulating complicated LEDES files (LEDES1998, LEDES98BI, LEDES98BI V2, XML) and troubleshooting technical issues for submission. Working collaboratively with the eBilling Supervisor as a team member to support current e-billing processes, schedules, and workloads that promote effective work practices for the eBilling Team, and completing special projects and ad-hoc requests regarding various issues, as needed. Qualifications: Must have the ability to effectively communicate with all levels of personnel. Must have excellent attention to detail and can work well under pressure. Position requires outstanding written and verbal communication skills and excellent organizational skills. Applicant should be able to manage competing requests and prioritize according to firm and client deadlines. During year end (from September through December), applicant should have the ability to manage an increased workload and coordinate with team members to complete work under increased pressure. Ability to work overtime as needed. Experience: College degree is preferred, but not necessary. Minimum of five years of legal e-billing experience is required for this role. Experience working with eBillingHub or BillBlast is preferred and experience working with Aderant billing software is a plus. Candidate must have strong technology skills, including MS Office Suite, and an ability to leverage technology in work processes. Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law. Compensation & Benefits: The annual compensation range for this position is $125-140k. The salary offered within this range will depend upon qualifications and other operational considerations. Benefits offered for this position include health care; retirement benefits; paid days off, including sick time, and vacation time; parental leave; basic life insurance; Flexible Spending Accounts; as well as discretionary, performance-based bonuses. ______ For technical difficulties with our online application, please contact us at View email address on click.appcast.io. Our recruiting support team will respond as soon as possible. ______ Gibson Dunn is committed to ensuring equal employment opportunities for all qualified applicants, including individuals with disabilities. We strive to ensure an inclusive and accessible hiring experience. The Firm will provide reasonable accommodations to qualified individuals with disabilities to enable participation in the application and recruitment process, unless doing so would impose an undue hardship, in accordance with applicable laws and regulations. If you require a reasonable accommodation to complete an application, participate in an interview, or otherwise take part in the recruitment process, please contact us at View email address on click.appcast.io. Please note, this is a dedicated email inbox established exclusively to assist applicants with accommodation request related to the recruitment process. Inquiries about the status of an application or other non-accommodation matter will not receive a response.