Operation Manager

Position Details Title: Operation Manager (119097) Location: USA - Fort Worth, Silver Creek Rd Division: Solutions Job Area: Freight Forwarding Time Type: Full Time Position Summary Under the direction of the General Manager, the Operations Manager is responsible for day‑to‑day site operations, including but not limited to supervising the warehousing, receiving, and shipping of product in a manner consistent with company service and cost objectives. Planning of inbound and outbound volume, customer communication activities, space utilization & management, and equipment management are core duties. People management responsibilities include hiring and training, labor management planning, conducting performance appraisals, addressing performance issues, and resolving problems. As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality and comply with all corporate and site‑specific policies. ESSENTIAL DUTIES AND RESPONSIBILITIES Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures. Manages operations to meet prescribed productivity and service goals and complies with client SLAs. Drives company Continuous Improvement efforts and provides ideas and suggestions for more efficient operations and ongoing cost savings measures. Meets all client specified KPI's and complies with Quality system requirements. Manages the operations to achieve prescribed objectives; applies sound communication and motivational techniques, creates programs to supervise fairly and equitably, counsels, and where needed disciplines team members. Collaborates with Human Resources; assists in creating programs for hiring, training, and professional development, and participates in performance evaluation to recommend promotions, wage increases, and other HR activities. Delivers results by leveraging the skills of the right people at the right time. Effectively keeps senior management and client representatives informed of critical issues that affect operations. Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers; assesses priorities based on time sensitivity and available resources and assigns duties to appropriate warehouse staff. Reviews current volume demands to plan for reorganization of warehouse space and needed changes in levels of supplies, equipment, or staffing needs. Ensures effective training is delivered to team members by qualified individuals and ensures adherence to SOPs (DSV and client). Ensures leadership team assesses progress of trainees to determine new hire performance and DSV cultural fit. Maintains a high degree of motivation in team members to retain focus on providing the highest levels of customer satisfaction. Provides ongoing growth and development opportunities for team members. Supports adherence to Standard Operating Procedures (SOPs). Conducts routine staff meetings to review daily/weekly work activities. MANAGEMENT INFORMATION SYSTEMS Ensures all team members are properly trained and efficient in the required information systems (including WMS systems) to meet company and client objectives and facilitate the efficient operation of the facility. Ensures that necessary computer software and hardware are purchased in accordance with Corporate IT policies and guidelines. Remains knowledgeable regarding changes in hardware and software technology. Develops proficiency in client systems. CUSTOMER MANAGEMENT Manages high‑level customer service standards for all functions. Assures that client accounts receive the required level of operational and administrative support. Maintains appropriate contact with all functions and responds to requests when required. Attends or leads meetings with key customers to discuss any customer issues. Coordinates management of supplier/customer visits to the site. Promotes a positive relationship with clients by providing excellent customer service. BUDGETING/FINANCIALS Supports the development of an annual operating budget. Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters. Assists and supports to ensure that the budgeting and pricing activities are in compliance with contract guidelines. EQUIPMENT & FACILITIES Manages existing programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety, and equipment including material handling equipment (MHE). Ensures team members are properly trained on any MHE. Keeps informed of relevant new technology and makes recommendations as applicable. SAFETY Achieves company goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within the operations. Audits warehouse for compliance with safety, security, and quality principles and rules. Ensures all federal, provincial, or other statutory requirements are adhered to within the parameters of Health and Safety. OTHER DUTIES Work overtime as dictated by business whether mandatory or voluntary. Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES Manages warehouse operations supervisors & support staff. Compensation For this position, the expected base pay range is $110,000.00 – $115,000.00 Annual. Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Benefits Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. Equal Employment Opportunity DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. DSV reserves the right to defer or close a vacancy at any time. #J-18808-Ljbffr DSV Air & Sea Inc.