Automotive Service Advisor / Service Consultant

Serve People. Build Trust. Drive the Customer Experience. At Capital Ford of Charlotte, we know our Service Advisors are more than schedulers or salespeople—they're trusted advocates for our customers and the heartbeat of our service department. We're looking for a customer-focused Automotive Service Advisor who leads with integrity, communicates with confidence, and believes that exceptional service starts by putting people first. If you're passionate about creating an outstanding ownership experience while helping customers protect one of their biggest investments, we'd love to meet you. Ford dealership experience is a plus, but a commitment to delivering exceptional customer service is what matters most. What You'll Be Doing: * Welcome customers with professionalism, warmth, and a genuine desire to help * Conduct thorough vehicle walkarounds and accurately document customer concerns * Educate customers on maintenance recommendations, repair options, and pricing with honesty and transparency * Build lasting relationships through exceptional communication and follow-up * Coordinate repairs with technicians to ensure quality workmanship and timely delivery * Keep customers informed throughout the repair process with proactive updates * Manage appointments, repair orders, and workflow to maximize efficiency and customer satisfaction * Resolve customer concerns with empathy, professionalism, and a solutions-focused mindset * Work collaboratively with technicians, parts, and leadership to create an outstanding service experience What We're Looking For: * Previous experience as an Automotive Service Advisor or similar dealership role preferred * Ford dealership experience is strongly preferred * Strong knowledge of automotive maintenance, repairs, and service processes * Outstanding customer service and relationship-building skills * A servant-leadership mindset with a passion for helping people * Excellent communication, organization, and multitasking abilities * Ability to confidently explain repairs, recommendations, and estimates * Experience with dealership management software and estimating systems * Positive attitude, professional appearance, and team-first mentality * Valid driver's license with an acceptable driving record * Ability to successfully complete pre-employment background screenings What We Offer: * Competitive compensation with strong earning potential * Performance and customer satisfaction bonus opportunities * Comprehensive benefits including Medical, Dental, Vision, PTO, 401(k), and more * Ongoing training and professional development * A fast-paced, team-oriented environment with supportive leadership * Career growth opportunities within one of the Southeast's fastest-growing automotive groups * The opportunity to make a real impact on every customer's experience

WE ARE CAPITAL.

At Capital Automotive Group, we believe the best customer experiences begin with great people. With 20 automotive and powersports franchises and more than 1,500 team members, we're proud to be one of the fastest-growing dealer groups in the Southeast. We're family-owned, people-first, and committed to creating an environment where our teammates can grow, succeed, and make a difference every day. We believe in servant leadership, collaboration, and doing the right thing—for our customers, our teammates, and our communities. If you're looking for a place where your voice matters, your contributions are recognized, and your career can thrive, you'll find it at Capital. We're proud to support our military community and encourage veterans and transitioning service members to apply. Capital Automotive Group - Where Our Greatest Capital is Our People! Capital Automotive Group is an Equal Opportunity Employer committed to creating a diverse, inclusive, and respectful workplace. We welcome applicants from all backgrounds and provide equal employment opportunities for every qualified candidate.