Internal Service Advisor

Internal Service Writer Career Opportunity at INFINITI of Charlotte INFINITI of Charlotte is seeking a motivated, organized, and customer-focused Internal Service Writer to support our fast-paced service department. This position plays a critical role in maintaining communication between technicians, advisors, parts, and management to help ensure efficient workflow and timely vehicle repairs. We are looking for someone who thrives in a team environment, communicates effectively, and can help keep the shop operating at a high level. Responsibilities Open and manage internal repair orders Dispatch work efficiently to technicians Maintain used car efficiency through shop Monitor shop progress and communicate updates to advisors and management Coordinate with the parts department to ensure timely parts availability Maintain accurate documentation and repair order notes Assist with warranty and internal vehicle processing Help improve shop flow and technician productivity Support quality control and vehicle status tracking Ensure repairs are completed in a timely and organized manner Qualifications Previous automotive service experience preferred Service advisor experience Strong communication and organizational skills Ability to multitask in a fast-paced environment CDK experience preferred but not required Team-oriented attitude with strong attention to detail Basic understanding of automotive repair processes What We Offer Competitive compensation Opportunity for growth and advancement Supportive team environment Paid training Health, dental, and vision benefits 401K Paid vacation Employee discounts Ideal Candidate The ideal candidate is dependable, process-driven, and capable of helping improve overall shop efficiency while maintaining a high level of professionalism. This role is perfect for someone looking to grow within automotive service operations and become a key part of dealership success.