HVAC Service Technician

Job Description

Job Description

POSITION SUMMARY
At To the T Plumbing & Heating, LLC, our HVAC Service Technicians are essential in delivering top-tier heating, ventilation, and air conditioning services to our residential and commercial clients. With a commitment to excellence and customer satisfaction, our technicians are responsible for diagnosing, repairing, and maintaining HVAC systems, ensuring optimal performance and comfort for our clients. They embody our company's values by providing reliable and friendly service, ensuring every job is completed "To the T."

ABOUT THE COMPANY
Founded in 2005, To the T Plumbing & Heating, LLC is a family-owned and operated business based in Thornton, Colorado. Established by Nate and Megan Trail, the company has grown from humble beginnings into a trusted household name, serving both residential and commercial clients across Northern Colorado.

OBJECTIVES

• Accurately diagnose HVAC system issues to determine appropriate repair or maintenance actions.
• Perform regular maintenance on heating and cooling systems to ensure longevity and efficiency.
• Respond promptly to emergency service calls, providing timely and effective solutions.
• Assist in the installation of new HVAC systems, ensuring compliance with company standards and regulations.
• Clearly explain system issues and solutions to clients, ensuring they are informed and satisfied.
• Maintain accurate records of services performed, parts used, and customer interactions.
• Adhere to all safety protocols and regulations to maintain a safe working environment.
• Ensure all tools and equipment are properly maintained and accounted for.
• Stay updated on industry best practices and new technologies to enhance service delivery.
• Work effectively with team members to complete projects efficiently and on time.
• Assist in managing inventory levels, ensuring necessary parts and supplies are available.
• Ensure all work meets company standards and client expectations.

COMPETENCIES

• Ability to structure tasks and manage time effectively to meet deadlines.
• Proficient in conveying information clearly and listening actively to others.
• Capable of guiding teams towards achieving common goals and fostering a collaborative environment.
• Skilled in identifying issues and implementing effective solutions promptly.
• Understanding of budgeting, financial reporting, and cost management.
• Familiarity with office software and the ability to adapt to new technologies.
• Flexibility to adjust to changing priorities and business needs.
• Ability to mediate disputes and maintain a harmonious work environment.
• Commitment to providing excellent service to clients and addressing their needs effectively.
• Meticulous in managing records, schedules, and administrative tasks.
• Competence in planning, executing, and overseeing projects to achieve desired outcomes.
• Upholding company values and maintaining confidentiality in all matters.

EDUCATION AND EXPERIENCE

• Minimum Experience: 3–5 years in an administrative or office support role, with at least 1–2 years in a supervisory or managerial capacity.
• Preferred Experience:
  • Experience within the plumbing, HVAC, or construction industries.
  • Proficiency in office management software and tools.
  • Demonstrated ability to manage budgets, coordinate schedules, and oversee administrative staff.

PHYSICAL REQUIREMENTS

• Lifting and Carrying: Ability to lift and carry materials, tools, and equipment, with weights varying from 10 to 100 pounds.
• Manual Dexterity: Proficiency in handling tools and equipment, including the ability to push, pull, and demonstrate eye-hand coordination.
• Mobility and Posture: Capability to stand, walk, kneel, bend, reach above the shoulder, crouch, and crawl.
• Work Environment Adaptability: Willingness and ability to work in various conditions, including extreme temperatures, confined spaces, elevated heights, and environments with noise or vibrations.
• Vision and Hearing: Adequate near and far vision, as well as hearing abilities, are important for reading blueprints, inspecting systems, and communicating effectively in noisy environments.
• Communication Skills: Ability to verbally communicate with team members, clients, and supervisors, ensuring clear understanding and coordination.

COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce,To the T Plumbing & Heating recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

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