Operations Account Manager

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions. We’re looking for a world-class Operational Account Manager to join our growing team. The successful candidate will have a proven history of engaging with top global clients, enhancing service delivery, and winning new contract logistic and freight forwarding business. The role will be based in the US or Canada. Key Accountabilities As an Operational Account Manager, you will be a key part of the account team responsible for protecting and growing our business with a top global tech client. You will focus on operational delivery to ensure all service commitments to the client are met. Develop strong, trusted relationships with the client; act as the first point of contact and escalation for new projects/opportunities and issues (Change, Concerns, Commercials). Coordinate with DP World internal stakeholders (operations, engineering, IT, etc.) to execute on customer commitments. Continuously evaluate the match between client needs and current services/solutions through regular interactions, identifying new upselling and cross‑selling opportunities. Prepare and maintain KPI/scorecard data to support regular business reviews (MBR, QBR, EBR) with the client and coordinate follow‑up on all actions. Coordinate the involvement of company personnel, including operations, engineering and management resources, to meet client expectations and account performance objectives. Ensure consistent processes across the 12 sites serving this tech client and leverage best practices. Lead new opportunities and renewals, track service change requests and commercial resolutions for both Contract Logistics and Freight Forwarding. Support new implementations for expanding scope and continuous improvement initiatives (Lean, Six Sigma) across the sites. Qualifications, Skills & Experience University degree required; business or engineering degree preferred. Minimum 3 years relevant work experience in the contract logistics industry and in freight forwarding; experience in other logistics areas (road, manufacturing support, etc.) is valuable. Excellent communication skills and ability to work well across borders. Proven ability to manage multiple projects simultaneously with strict attention to detail. Problem‑solving mindset; Lean or Six Sigma experience or certification is a big plus. High customer service focus and strong business acumen. Excellent organizational and time‑management skills. Experience managing a pipeline of opportunities with a track record of winning new business and maintaining existing business. Desired experience dealing with tech customers. High proficiency in Microsoft applications, especially PowerPoint and Excel. Ability to travel up to 30%. Fluency in English; Spanish and/or Portuguese is valuable. Please Note This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in the United States without sponsorship now or in the future. Equal Employment Opportunity Statement DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. #J-18808-Ljbffr DP World