Assistant Vice President

Position Summary

The AVP of Revenue Cycle Operations is responsible for the execution, performance, and financial outcomes of assigned revenue cycle service lines or large, multi-market client programs. This role provides senior operational leadership across multiple geographies, translating enterprise strategy set by the SVP into consistent, high-quality delivery. The AVP owns day-to-day operational execution, client performance, and risk management while ensuring scalability, margin discipline, and client satisfaction.

Key Responsibilities

Operational Leadership & Execution

• Provide operational leadership for assigned service lines or large, multi-market engagements
• Ensure consistent execution of revenue cycle workflows across markets, teams, and client environments
• Own service line or program performance against KPIs, SLAs, and contractual obligations
• Identify operational risks and lead timely mitigation and resolution efforts

Financial & Performance Management

• Own financial performance at the service line or program level, including staffing models, productivity, and margin performance
• Partner with the SVP to develop and manage budgets, forecasts, and cost controls
• Drive continuous improvement initiatives to optimize efficiency and profitability

Client & Stakeholder Management

• Serve as the senior operational point of contact for assigned clients and programs
• Lead executive level client discussions related to performance, issue resolution, and operational strategy

Leadership & Talent Development

• Lead, mentor, and develop Directors and Senior Managers across markets
• Ensure leadership alignment, clear accountability, and performance management across teams
• Support succession planning and leadership bench development within Operations

Process, Standardization & Scalability

• Translate enterprise strategy and operating standards into repeatable, scalable execution models
• Drive standardization of workflows, KPIs, and best practices across markets
• Support implementation of system enhancements, automation, and process optimization initiatives

Qualifications

Required

• Bachelor’s degree in Healthcare Administration, Business, or related field (Master’s preferred)
• 8–12+ years of progressive experience in healthcare revenue cycle operations
• Demonstrated leadership experience overseeing multi-market or large-scale revenue cycle programs
• Strong financial acumen, including budgeting, forecasting, and margin management
• Proven ability to lead senior operational leaders and drive performance at scale

Preferred

• Experience in a healthcare revenue cycle vendor or managed services environment
• Experience leading complex service lines (e.g., end-to-end RCM, AR, coding, patient access)
• Familiarity with major EHR and RCM platforms (e.g., Epic, Cerner, Meditech)
• Experience working with private equity–backed or high-growth organizations

Key Competencies

• Executive operational leadership
• Financial and margin discipline
• Client relationship management
• Strategic execution
• Change management and scalability
• Data-driven decision-making

Success Measures

• Achievement of service line or program KPIs, SLAs, and margin targets
• Improved operational consistency and scalability across markets
• Strong client satisfaction and retention
• Effective leadership development and team performance
• Successful execution of enterprise initiatives at the operational level

Health Business Solutions (HBiz) is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

HBiz complies with all applicable employment laws for remote and multi-state hiring and provides reasonable accommodations as required by law.