Case Manager

APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
• If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

POSITION SPECIFICS

Reporting to the Senior Associate Director for Student Accountability & Conflict Response, the Case Manager assists with case management of alleged student and student organization misconduct, conduct review matters, and adaptable resolutions. The Case Manager will conduct initial assessments of reported concerns to determine possible resolution pathways, meet with involved parties to discuss allegations and the conduct and/or conflict response processes, and manage resolutions. The Case Manager will also assist with post-separation meetings, pre- and re-enrollment conduct reviews, and delivery of educational and reflective outcomes and engagement opportunities.

This full-time position is located at the University Park campus. This position offers a flexible work arrangement that combines remote and on-campus work. Questions related to flexible work should be directed to the hiring manager during the interview process.

Essential Duties and Responsibilities:

• Receive and process reports of concerning student behavior. Perform outreach and provide resources and referrals to involved parties as appropriate. Make follow-up inquiries as needed to obtain a clear understanding of the situation reported and conduct intake interviews. Make determinations regarding potential pathways for resolution. Maintain accurate records of the intake process.
• Fulfill the role of Case Manager in the formal student conduct process in accordance with policy, procedures, and standard practice, including providing Notice, facilitating informational meetings, and managing pre-Administrative Conference resolutions.
• Assist with the facilitation of adaptable resolutions and conflict response options, as well as post-suspension meetings for students who have been separated from the university for conduct-related reasons.
• Develop, sustain, and deliver educational, reflective, and/or restorative outcomes and engagement opportunities.
• Complete Conduct Reviews by reviewing reports and self-disclosures of past misconduct, conducting background interviews, and making recommendations regarding eligibility for enrollment.
• Maintain private records and track case progress to ensure timely completion of resolutions and reviews, in alignment with university policies and state and federal law.

Skills and Knowledge:

• The successful candidate must have experience in investigations, case management, and/or student conduct.
• Capacity to work cooperatively with various levels of faculty, staff, students, and community partners.
• Ability to take initiative and have flexibility to adapt to shifting workload demands.
• Excellent verbal and written communication skills.
• Excellent analytical, judgment, ethical decision-making, and organizational skills.
• Ability to work with a wide variety of cultures and backgrounds.
• Demonstrated ability to assist people in crisis.

Those with additional experience in lieu of a degree are encouraged to apply.

Application Instructions : Applicants should submit a cover letter of interest and a resume for full consideration.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS
Master's Degree1+ years of relevant experience; or an equivalent combination of education and experience acceptedRequired Certifications:None

BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS
The salary range for this position, including all possible grades, is $51,000.00 - $74,000.00.

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact View phone number on click.appcast.io.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.

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