Account Manager

Account Manager

This Account manager role focuses on order and quote processing in a fast-paced job shop and contract manufacturing environment. You will manage customer orders and RFQs within the ERP system, coordinate with internal teams to support production, and serve as a key point of contact for customers. The position emphasizes accuracy, organization, and strong communication over traditional sales activities, with a primary focus on transactional work, data integrity, and workflow coordination.

Key Responsibilities

• Develop and maintain strong relationships with existing customers to increase retention and satisfaction
• Serve as the primary contact for customer inquiries, order management, product information, and service-related issues
• Conduct regular business reviews with customers to understand evolving needs and identify growth opportunities.
• Resolve customer concerns quickly and effectively by coordinating with internal departments.
• Drive revenue growth through upselling, cross-selling, and expanding existing customer accounts.
• Identify and qualify new opportunities within assigned territories or customer portfolios.
• Maintain an active sales pipeline and consistently work toward meeting or exceeding sales goals.
• Generate quotations, negotiate pricing within company guidelines, and close sales opportunities.
• Collaborate with field sales representatives and leadership to support strategic growth initiatives.
• Work closely with production, engineering, planning, and supply chain teams to ensure customer requirements are met.
• Communicate product specifications, lead times, inventory availability, and delivery schedules to customers.
• Monitor order status and proactively address any production or fulfillment challenges.
• Understand manufacturing processes and product capabilities to effectively support customer needs.
• Maintain accurate customer records and opportunity tracking within CRM systems.
• Analyze sales performance, customer trends, and market opportunities.
• Prepare forecasts and provide regular updates on account activity and revenue projections.
• Support continuous improvement initiatives and customer retention strategies.

Essential Skills

• Experience in inside sales, inside sales support, or similar customer-facing transactional roles.
• Customer service orientation with the ability to manage inquiries, provide updates, and resolve issues professionally.
• Background in order management and data entry, with demonstrated accuracy and attention to detail.
• Account management experience, particularly in environments where managing multiple open items and follow-ups is required.
• Comfort working in an ERP-heavy role, including entering, updating, and tracking orders and RFQs within an ERP system.
• Strong organizational skills and the ability to maintain accurate, structured records and documentation.
• Ability to work comfortably in a fast-paced job shop or contract manufacturing environment.
• Proactive approach to managing workload, prioritizing tasks, and consistently meeting deadlines.
• Willingness to own transactional work rather than delegating or delaying tasks.
• Strong communication skills, providing clear and transparent updates on workload, timelines, and order status.
• Process-driven mindset with the ability to follow structured workflows consistently.
• Collaborative attitude and openness to asking for help when needed to ensure tasks are completed correctly and on time.
• Basic blueprint reading skills to match purchase order requirements with production needs.

Additional Skills & Qualifications

• Experience in production planning or scheduling within a manufacturing environment.
• Customer service experience specifically within manufacturing settings.
• Prior experience in order entry roles with significant ERP system usage.
• Familiarity with job shop or contract manufacturing operations and related workflows.

Work Environment

This role operates in a fast-paced job shop and contract manufacturing environment that relies heavily on ERP systems and structured workflows. The standard schedule is approximately 45 hours per week, Monday through Friday, with typical shifts running from 7:00 a.m. to 4:00 p.m. or 6:30 a.m. to 3:30 p.m. You will work closely with Engineering, Scheduling, Production, and support staff, using dashboards, reports, and open order logs to manage throughput and maintain order accuracy. The environment values organization, clear communication, and collaborative problem-solving to support efficient production flow and high levels of customer satisfaction.

Job Type & Location

This is a Contract to Hire position based out of Racine, WI.

Pay and Benefits

The pay range for this position is $25.00 - $32.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Racine, WI.

Application Deadline

This position is anticipated to close on Aug 26, 2026.