Customer Service Team Lead

Customer Service Team Lead Automotive Service Team Lead MondayFriday $22+ AutoSavvy is the nation's largest and fastest-growing retailer of branded title vehicles, with 20+ locations across 9 states and more than 100,000 vehicles sold. We're redefining the used car industry with an unbeatable product value offering. Recognized on the Inc. 5000 list four years in a row, AutoSavvy offers strong career growth, promotes from within, and provides industry-leading benefits. Position Overview We are seeking an experienced, dependable Automotive Service Team Lead to help lead the day-to-day operations of our service department while delivering an excellent customer experience. This is a working team lead position for someone who can successfully perform Service Advisor responsibilities while also helping guide the team, maintain workflow, uphold department standards, and serve as a go-to resource when challenges arise. The ideal candidate brings strong automotive service knowledge, proven Service Advisor or Service Writer experience, confidence using CDK, and the leadership skills to keep a busy service operation organized and moving forward. We are looking for someone who leads by example, takes ownership, communicates clearly, holds high standards, and helps the entire team succeed. Pay & Schedule $22+ per hour, based on experience MondayFriday 8:00 AM5:00 PM No weekends What You'll Do Team Leadership & Department Support Lead by example and help set the standard for professionalism, accountability, urgency, and customer service Support the daily workflow of the service department and help ensure work is prioritized appropriately Serve as a resource for Service Advisors and other team members when questions or challenges arise Help keep repair orders, customer communication, and vehicle workflow moving efficiently Partner with technicians and department leadership to identify and resolve workflow issues Help reinforce company procedures, warranty requirements, and service department processes Assist with training, coaching, and developing team members Help identify performance or process concerns and work toward practical solutions Take ownership of customer escalations and assist in resolving difficult situations professionally Promote teamwork and strong communication between advisors, technicians, and leadership Service Advisor Responsibilities Greet customers promptly and provide a professional, welcoming service experience Verify and update customer contact and vehicle information Accurately gather and document customer concerns Write clear, detailed repair orders for technicians Perform visual vehicle inspections and accurately document vehicle condition Communicate effectively with technicians regarding diagnosis and repairs Prepare accurate estimates and clearly explain recommended services Ensure repairs and documentation align with warranty and company guidelines Maintain proactive communication with customers throughout the repair process Resolve customer concerns quickly and professionally Build customer relationships that encourage repeat and referral business Maintain high customer satisfaction standards Keep work areas organized and ensure department processes are consistently followed What We're Looking For We're looking for more than an experienced Service Advisor. The right candidate should demonstrate the ability and desire to lead a team and take ownership of department performance. Qualifications 2+ years of Automotive Service Advisor, Service Writer, or similar automotive service experience preferred Previous team lead, supervisory, mentoring, or leadership experience strongly preferred Experience with CDK (Dealer Management System) required Strong working knowledge of automotive repair and maintenance Proven ability to manage multiple repair orders and competing priorities Strong customer service and conflict-resolution skills Excellent verbal and written communication Strong organizational skills and attention to detail Ability to coach, support, and hold team members accountable Comfortable making decisions and solving problems in a fast-paced environment Professional, dependable, self-motivated, and team-oriented Leadership Traits That Will Make You Successful Our strongest candidates will demonstrate: Ownership: Sees an issue and takes responsibility for helping solve it Leadership by example: Holds themselves to the same standards expected of the team Accountability: Follows through on commitments and helps maintain department standards Communication: Keeps customers, technicians, team members, and leadership informed Composure: Handles difficult customers and high-pressure situations professionally Organization: Keeps multiple customers, vehicles, repair orders, and priorities moving Coaching mindset: Helps teammates improve rather than simply pointing out problems Initiative: Recognizes what needs to be done without waiting to be told Team mentality: Understands that department success matters more than individual credit Customer focus: Balances operational efficiency with an excellent customer experience Requirements Valid driver's license with an acceptable driving record Ability to pass a background check Authorized to work in the United States Ability to use Multi-Factor Authentication apps on a cell phone Benefits Comprehensive Benefits: Medical, Dental, and Vision coverage, HSA match, TelaDoc, Pharmacy Discount Programs, and employer-paid Life Insurance Employee Assistance Program: Free personal support and general resources Additional Perks: Pet Insurance, Gym Discounts, Employee Vehicle Purchase Program, and Volunteer PTO Program Retirement Savings: Employer matching contributions Paid Time Off: Among the best PTO policies in the industry Paid Holidays: 7 major holidays Physical Requirements Must be able to lift up to 25 pounds independently; the majority of lifting is from knee to shoulder height, with other lifting required from various levels Must be able to carry and transport up to 25 pounds up to 60 feet Requires sitting for extended periods Requires periods of standing with frequent stretching, reaching, walking, stooping, pushing, and/or pulling Requires excellent visual acuity and manual dexterity Must be able to type for extended periods Must be able to hear and communicate with others in person and by phone Work Environment Onsite position Work may take place indoors and outdoors in varying weather conditions Apply Today If you are an experienced Automotive Service Advisor, Service Writer, Lead Service Advisor, or Service Team Lead who is ready to take the next step into leadership, we want to hear from you. This opportunity is ideal for someone who enjoys helping customers but is also ready to lead people, improve processes, solve problems, and take greater ownership of a service department's success. Bring your automotive service experience and leadership mindset to AutoSavvy and grow your career with a company that promotes from within. AutoSavvy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. All offers of employment at AutoSavvy are contingent upon clear results of a thorough background check and motor vehicle report (MVR). Background checks