Servicing Support Specialist

Company Description

At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity.

As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined.

And we don’t just do it well, we do it really well. With an “Excellent” rating on Trustpilot and over a thousand customer testimonials, we’ve earned a reputation for making it easy and stress-free to access home equity—with guidance every step of the way.

But it’s not just our customers who love us—our team does, too! We’ve been named a Great Place to Work® three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins.

Why Longbridge?

At Longbridge, we don’t just offer jobs, we offer careers that grow with you. Here’s why you’ll love being part of our team:

• Grow With Us – We’re big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from within—because when you succeed, we all do.
• A Culture That Clicks – We work hard, but we have fun doing it! Whether it’s team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like “just work.”
• Benefits That Have Your Back – We’ve got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers.

If you’re looking for a place where your work truly makes a difference, we’d love to have you on board. Apply today and let’s do great things together!

Job Description

The Servicing Support Specialist provides administrative and operational support across the Servicing department, with a primary focus on regulatory exam and audit support, Servicing Quality Control (QC) reviews, and report reviews. This position works cross-functionally with Servicing leadership and staff to ensure documentation, data, and reporting used for internal and external review are accurate, complete, and organized. This role requires strong attention to detail, organizational skills, and the ability to manage multiple deadlines in a fast-paced environment.

Primary Job Duties:

• Assist with the preparation, organization, and coordination of responses for regulatory examinations and audits, including compiling and tracking documentation requests from examiners or auditors.
• Perform Servicing Quality Control (QC) reviews by pulling loan-level documentation, verifying data accuracy against source systems, and logging review findings.
• Perform servicing call calibration by listening to recorded borrower and heir calls and completing the calibration form to assess quality and consistency against servicing and compliance standards.
• Assist with drafting, updating, and maintaining Servicing policies, procedures, and process documentation.
• Assist management with User Acceptance Testing (UAT) on Servicing initiatives and projects, including executing test scripts, documenting results, and reporting issues.
• Perform other administrative and ad hoc servicing support functions as assigned.

Qualifications

• Must be able to work in the Houston office Monday – Friday.
• Mortgage or servicing experience is a plus but not required.
• Tech-savvy with strong computer skills and the ability to quickly learn new systems and software applications.
• Precise attention to detail and strong organizational skills.
• Strong written and verbal communication skills.

Additional Information

• Working in a growing and dynamic industry
• Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts
• 401(k) with company match
• Paid time off
• This is an exempt
• Target base salary range is 50-52K which is based on various factors including skills and work experience.
• LBF is an EEO/AA/Vet/Disabled Employer
• Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial.

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