Virtual Case Manager - Global Refuge

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Reporting to the Senior Program Officer for Virtual Services , the Virtual Services team provides virtual case management services to refugees, Special Immigrant Visa holders (SIVs) and other Office of Refugee Resettlement (ORR) eligible populations. The Case Manager will provide case management and supportive services to program clients through the Preferred Communities Intensive Case Management (ICM) and Gap services programs.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, care for unaccompanied children, and economic empowerment and employment. Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Benefits

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, vision available the first day of employment
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave
• company 403(b) contribution of 3%, an additional 7% match which vests immediately

At Global Refuge, welcoming newcomers isn't just our duty—it’s an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

Responsibilities/Duties

• Provide culturally and linguistically appropriate client-centered, trauma-informed support.
• In collaboration with the client, create a service plan to address needs, remove barriers, and achieve self-sufficiency.
• Consistently review service plan and update throughout the program period.
• Provide virtual support to meet identified needs including school enrollment, referral to healthcare, social services, benefits enrollment, addressing client vulnerabilities and connection to employment services, as applicable to the client's needs.
• Maintain and detail client interaction in accordance with the program requirement timeframe. Conduct virtual home assessment in accordance with program requirements.
• Closely monitor service provision to ensure non-duplication with other federally funded programs.
• Provide cross-cultural and enhanced orientation to ensure a smooth process of resettlement.
• Work to connect clients with supportive community networks and systems to remove barriers and ensure self-sufficiency and long-term integration.
• Maintain up-to-date documentation in the client's case file and online database to ensure services and interactions and financial expenditures are clearly documented throughout the client's service period.
• Submit programmatic reports as required.
• Coordinate and collaborate with key area stakeholders and service providers to ensure that program participants are linked and offered services in a timely manner.
• Ensure that newly arriving refugees are being served in a linguistically and culturally appropriate manner within the community and provide education and advocacy when necessary.
• Participate in performance-related goal setting and achievement to meet personal and organizational objectives and goals.
• Other duties as assigned.

Qualifications

• Bachelor's degree in a Social Work or behavioral/human services field or two years of experience providing case management and/or social services preferred.
• Experience working with refugees, immigrants, or limited English speakers, highly preferred.
• Fluency in languages spoken by client populations, is highly preferred.
• Proficient in the use of MS Word, MS Excel, and database programs.
• Ability to work efficiently in a fast-paced environment, troubleshoot, and follow projects through with attention to detail.
• Ability to work as a team member and independently, with high level of self-motivation.
• Exceptional interpersonal skills, including keen listening ability and relationship building.
• Cross-cultural or international experience preferred.
• Deep commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners, visiting other sites.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify in the states that permit its use.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Benefits include medical, dental, and vision coverage effective on your first day of employment, 403(b) with company contribution and match, 20 days of vacation per year, tuition reimbursement, professional development, and much more. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities.