Hospitality Ambassador
Mindlance
Customer-facing, onsite role within Site Services responsible for delivering a high-touch, white-glove hospitality experience while ensuring secure campus access in partnership with Security.
Acts as the first point of contact in lobbies and supports daily operations impacting a large, high-visibility workforce (12,000 employees, visitors, and partners).
Core Responsibilities
• Front Desk / Lobby Operations
• Serve as the main point of contact for employees and visitors
• Provide high-level, professional service with a "heart for service" mindset • Handle inquiries, requests, and issues promptly and gracefully
• Security & Access Management
• Partner closely with Security to protect people and assets
• Manage visitor check-in, badge assignment, and host notifications
• Ensure strict adherence to access protocols and confidentiality
• Guest & Service Coordination
• Support:
• Vendor deliveries (packages, catering, personal items)
• Special requests and VIP interactions
• Call center support (phone inquiries)
• Program & Operations Support
• Manage programs like:
• Parking placards
• Clipper Cards / transportation
• Lobby amenities
• Support multiple lobbies (flex/rover coverage as needed)
• Logistics & Additional Duties
• Support gnExpress delivery service (document handling/distribution)
• Maintain lobby supplies
• Assist with projects and process improvements
Key Competencies
• Exceptional customer service / hospitality mindset
• Strong communication & interpersonal skills
• Ability to handle sensitive/confidential information with discretion • Adaptability multitasking in fast-paced environments
• Problem-solving / solution-oriented thinking
• Collaboration with cross-functional teams (Security, Legal, Admins, Events, etc.) • Continuous improvement mindset
Qualifications
• Bachelor's degree (any field)
• 3-4 years experience in:
• Corporate hospitality OR
• High-end service (luxury hotel, retail, concierge, etc.)
• Strong proficiency in:
• MS Office Google Suite
• Ability to learn new systems (visitor mgmt, call center tools)
• Valid CA driver's license
Work Conditions
• Fully onsite (5 days/week) - South San Francisco
• Shift options:
• 7:00 AM - 4:00 PM
• 8:00 AM - 5:00 PM
• Mandatory:
• Bi-weekly Thursday meetings (until ~6:30 PM)
• Team meetings safety certification (within 6 months)
• 12-month commitment required
• No relocation or remote option
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
$28 - $33 per hour
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