Patient Care Coordinator l or ll

Patient Care Coordination Specialist II

Pay Range: $26.06 - $36.08

The Patient Care Coordination Specialist II performs intermediate-level patient coordination duties requiring independent judgment, cross-functional collaboration, and advanced knowledge of referral, specialty scheduling, and benefit coordination processes. This role supports continuity of care across internal and external services while performing full registration and front-desk functions.

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

• Performs Patient Care Coordination Specialist I duties as necessary to support patient experience and efficient clinic flow.
• Serves as the primary point of contact for patients, providers, and staff via phone, electronic communication, or in person; manages clinic voicemail, text, and fax communications.
• Registers and pre-registers patients, ensuring accurate demographic, insurance, and eligibility information in the electronic health record (EHR).
• Performs patient check-in and supports self-check-in processes in multiple EHRs, including confirming arrival, verifying key information, collecting copays/patient portion, ensuring required forms are completed and scanned into appropriate locations, and notifying the clinical team.
• Monitors appointment confirmations and follows up with patients regarding unconfirmed appointments.
• Schedules, reschedules, and cancels appointments across multiple service lines in accordance with established protocols.
• Manages assigned worklists related to scheduling and patient communication; conducts outreach to support care team and clinic priorities.
• Communicates clearly and professionally and escalates complex issues as appropriate.
• Receives, processes, and routes travel documents and medical records in accordance with policy; collaborates with peers and care teams to support efficient clinic flow and patient experience.
• Coordinates internal and external patient referrals, including documentation, tracking, and follow up.
• Schedules complex/specialty and multi-provider appointments in accordance with clinical and operational requirements.
• Verifies insurance eligibility, benefits, and authorization requirements.
• Communicates effectively with patients, clinical teams, and external partners to convey results, referral status, and plans of care, and to resolve care coordination issues.
• Collaborates with peers and care teams to support efficient clinic flow and a positive patient experience.
• Upholds SEARHC Standards of Service Excellence and maintains patient confidentiality.
• Demonstrates alignment with the Mission, Core Values, and Vision in daily work.
• Participates in departmental improvement initiatives and maintains required competencies.
• Supports enrollment in the MySEARHC patient portal.
• May require flexible scheduling based on clinic operations
• Performs other duties as assigned.

Supervisory Responsibilities

This position does not require supervisory responsibilities.

Education, Certifications, and Licenses Required

One of the following conditions must be met:

• Associate's degree or two (2) years of college, preferably in social services, healthcare administration, business administration, or related field OR
• Two (2) years of relevant work experience

Current Basic Life Support (BLS) certification may be required per department

A bachelor's degree in a relevant field may be exchanged for all required experience

Knowledge of:

• Knowledge of referral processes, insurance benefits, and authorization requirements

Skills in:

• Strong organizational, problem-solving, and time-management skills
• Effective verbal, written, and interpersonal communication skills

Ability to:

• Manage multiple priorities independently in a fast-paced environment
• Maintain strong organizational and time-management skills
• Adapt quickly to new systems and workflows
• Demonstrate professionalism and consistent attendance