Sr Services Advisor - Managed Services (AMS / Premium Support)

Role: Senior Services Advisor - Managed Services (AMS/Premium Support)

Location: US Remote

Synonymous Business Title (s): Sr. Services Advisor, Sr. Sales Services Advisor, Sr. Solutions Engineer, Senior Pre-Sales Engineer

Overview:

The Senior Services Advisor (Pre-Sales Engineer) specializes in extended premium support and application managed services (AMS) is a quota-carrying specialist sales overlay role within Blue Yonder's Professional Services Sales organization. This position is responsible for driving bookings for Blue Yonder's CX Subscription Services (Enhanced Support & Managed Services offering) across Blue Yonder's installed base and net new customers. The role owns ultimately accountability in developing and executing a territory plan that achieves overall pipe and booking targets.

The role partners closely with Client Partners, Account Executives, Services Delivery, and Customer Success to identify, shape, and close recurring services opportunities that help customers stabilize, optimize, and continuously improve their Blue Yonder solutions post Go-Live.

This senior advisor brings deep understanding of Blue Yonder implementations, customer operational maturity, and supply chain execution challenges, and translates that insight into scalable, value-driven services offerings.

What You'll Be Doing:

Revenue Ownership & Pipeline Management

• Carry a CX Subscription booking quota focused on Enhanced Support and Application Managed Services.
• Build, manage, and forecast a qualified services pipeline across assigned territories and accounts.
• Own opportunity strategy and execution for services deals, from early identification through close.
• Ensure forecast accuracy and disciplined pipeline hygiene in Salesforce (or equivalent CRM).
• Drive bookings, recurring revenue growth, and margin-aligned deal structures.

Sales Execution & Client Engagement

• Act as the primary services sales lead supporting Client Partners and Account Executives on Enhanced Support and AMS opportunities.

• Lead and participate in customer discovery sessions focused on operational pain points, system adoption, stability, and performance.
• Position Enhanced Support and AMS as critical enablers of supply chain resilience, system reliability, and continuous improvement.
• Participate in customer presentations, roadmap discussions, QBRs, and executive-level conversations.

Solutioning, Pricing & Deal Structuring

• Lead solution design for Enhanced Support and AMS offerings, aligning scope to customer maturity, complexity, and business outcomes.
• Translate Blue Yonder product usage, support trends, and operational challenges into clearly defined service scopes.
• Develop pricing models, multi-year commercial structures, and business cases aligned to Blue Yonder services margin targets.
• Own the creation and review of proposals, Statements of Work (SOWs), and services contract components.
• Partner with Legal, Finance, and Services Delivery to negotiate scope, pricing, and commercial terms and drive deals to closure.

Territory & Account Planning

• Collaborate with Client Partners to develop joint territory and account plans focused on expanding recurring services revenue.
• Identify whitespace opportunities across Blue Yonder's install base, including post-implementation stabilization, optimization, and transformation services.
• Proactively target accounts with high operational complexity, frequent change, or limited internal support capacity.

Sales Enablement & Offering Evolution

• Contribute to the development and execution of Blue Yonder services sales plays, messaging, and value propositions.
• Enable Client Partners and account teams on Enhanced Support and AMS positioning, differentiation, and when-to-sell signals.
• Provide structured market feedback to Services Leadership and Delivery on customer needs, adoption challenges, and competitive dynamics.
• Support standardization and scalability of services offerings across regions and customer segments.

What We're Looking For:

Qualifications

• 8+ years of experience in enterprise software, professional services sales, or managed services sales.
• MUST have proven success in a quota-carrying role selling recurring services, AMS, or post-go-live support offerings.
• Experience selling into large, complex supply chain organizations (retail, manufacturing, logistics, or distribution).
• Demonstrated ability to lead complex, multi-stakeholder deal cycles.
• Strong commercial acumen, including pricing, margin management, and contract structuring.
• Executive-level communication and consultative selling skills.

Preferred Experience

• Strong understanding of Blue Yonder solutions and the realities of operating WMS, TMS, Planning, or Commerce platforms in production.
• Prior experience with Blue Yonder implementations, support, or consulting engagements.
• Familiarity with supply chain execution and planning operations.
• Experience selling multi-year-old managed services or outcome-based support models.
• Background working in matrixed, global enterprise organizations.

Performance Measures

• Achievement of assigned CX Subscription Services quota.
• Growth in recuring services pipeline and bookings within the Blue Yonder install base, including Forecast Accuracy and Reporting.
• Forecast accuracy and deal quality (scope clarity, margin alignment).
• Attach and expansion rates of services post go-live.
• Adoption of CX Subscription Services by Client Partners.

#LI-MH1

#LI-Remote

-------------------------------------------

The base annual salary for this position is $137,126.93 - $172,873.06

The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.

At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:

• Comprehensive Medical, Dental and Vision

• 401K with Matching

• Flexible Time Off

• Corporate Fitness Program

• A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.