Operation Manager

Job Description

Job Description

Job Title: Operations Manager

Location: Westfield, MA 01085
Job Type: Full-Time
Industry: Wood Flooring & Moulding Manufacturing
Reports to: Owner

About Us

Ponders Hollow Custom Wood Flooring & Millwork, Inc. is a family-owned business specializing in the manufacturing of high-quality wood flooring and architectural moulding products. With a reputation built on craftsmanship, integrity, and personalized service, we are looking for a driven and hands-on Operations Manager to join our team and take a leadership role in growing the business, and driving efficiencies.

Position Summary

The Operations Manager is responsible for the overall manufacturing process, along with direct personnel management. The Operations Manager is the direct report for the Production Manager, Moulder Operators and general laborers.The Operations Manager should bring new insight and innovation into the production process, with a goal to streamline and track production outcomes.

Preferred Qualifications

• Minimum 5 years of manufacturing management experience, with an emphasis on team leadership, data analysis and LEAN manufacturing principles
• Excellent organizational skills, with high attention to detail
• Must have excellent communication skills to lead the team
• Monitor workflow on a daily basis, collaborating with the Production Manager
• Analyze and identify workflow problems and assist colleagues in solving work related challenges
• Demonstrate good judgment and decision making with the ability to analyze situations and present resolutions
• A solid understanding of manufacturing, with technical knowledge

Responsibilities:

• Work directly with ownership and team members to implement new processes to improve quality and efficiency
• Oversee shop organization and workflow efficiency
• Gather critical data needed to present to team members in a clear and concise way, with a goal to resolve and improve any issues
• Communicate clearly and effectively with ownership and colleagues
• Delegate tasks when necessary
• Interview, onboard and release personnel when necessary
• Enforce OSHA safety standards (dust control, PPE, machine guarding)
• Reduce workplace accidents and injuries
• Conduct safety training and audits
• Ensure compliance with environmental regulations (dust, waste disposal)
• Supervise and manage production staff and supervisors
• Handle hiring, training, scheduling, and performance reviews
• Promote a safe, productive, and accountable work culture
• Address employee issues and enforce company policies

Ideal Candidate Traits

• Data-driven and eager to implement new processes
• Solution-oriented with a focus on quality, efficiency, and team morale
• Practical and resourceful with a “roll up your sleeves” attitude
• Exemplary leadership skills
• Eager to grow with the business and take on increasing responsibility

Compensation & Benefits

• Competitive salary, commensurate with experience
• Paid time off and holidays
• Opportunity for growth and advancement as the business expands
• Supportive, family-like work environment
• Retirement plan
• Health Insurance

Born from the experience of a fourth generation, family-run sawmill, Ponders Hollow specializes in custom wood flooring and architectural millwork. We understand the importance of quality and service; and we strive to deliver premium, finely-crafted products and to always provide the highest level of service to our customers. With generations of milling industry experience and a highly knowledgeable management team, we are certain we can exceed the expectations of homeowners and building professionals alike.

Company Description

Born from the experience of a fourth generation, family-run sawmill, Ponders Hollow specializes in custom wood flooring and architectural millwork. We understand the importance of quality and service; and we strive to deliver premium, finely-crafted products and to always provide the highest level of service to our customers. With generations of milling industry experience and a highly knowledgeable management team, we are certain we can exceed the expectations of homeowners and building professionals alike.