Front Desk Associate

Who Are We? RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. We have quietly and steadily positioned ourselves as a leader in hospitality, serving some of the most well‑known midscale hotel brands in Alabama and Georgia. We strive to meet our guests’ demands while continuously reshaping the hospitality industry.

POSITION

Front Desk Clerk

JOB SUMMARY

Guest Services Agents ensure appropriate checking‑in and checking‑out of guests while providing excellent customer service in a professional and courteous manner. They aid guests to have an awesome experience, respond to inquiries or concerns, and provide the best resolution.

JOB RESPONSIBILITIES

Serve as Concierge: make restaurant reservations, provide directions, recommend local attractions, and become familiar with the property, room types, rates, and services. Review reservation status, identify the length of stay, present options, and use suggestive selling to promote rooms and other services. Accommodate guests with registration, assign rooms, generate secure room cards, and assist with special requests. Pre‑register and reserve rooms for future stays; monitor same‑day and future reservations; understand cancellation procedures and room‑status tracking. Verify methods of payment, follow credit‑check procedures, adhere to credit and cash‑handling policies, post and file all charges to guest master and city ledger accounts, and follow procedures for safe deposit boxes. Input guest information in the PMS system, communicate to appropriate personnel, keep the front desk area clean and presentable, post Suite Shop purchases to folios, and verify the pass‑on log and bulletin board are accurate daily. Work closely with housekeeping to keep room status reports up to date, notify about early check‑ins/late check‑outs, special requests, part‑day rooms, and coordinate maintenance requests with engineering and maintenance. Adapt to changing business demands, attend departmental meetings, and stay cognizant of daily activities and meetings on the property. Report unusual occurrences or requests to the Manager or Assistant Manager, understand all safety and emergency procedures, and follow accident‑prevention policies. Perform other tasks as necessary or required to meet or exceed guest satisfaction.

PROFESSIONAL EXPERIENCE

High‑school graduate or equivalent and one year of work‑related experience (Customer Service, Hotel Industry, Management, Restaurant Administration, Human Resources, Legal, Education, Training & Development, Finance – strongly preferred). Proficient in MS Word, Excel, PowerPoint. Data entry and database management experience. Telephone etiquette experience.

INDUSTRY EXPERIENCE

Understanding of the hospitality industry (preferred). Previous experience in the hospitality industry (preferred). Previous experience as a Guest Services Agent (preferred). Bilingual communication skills (preferred).

REQUIRED SKILLS

Experience with front office equipment. Flexibility to work varied schedules. Excellent written and oral communication skills. Excellent organization skills. Ability to perform repetitive tasks. Physical ability to walk, sit, and stand during scheduled shift. Ability to lift up to 40 lbs.

ESSENTIAL SKILLS

Ability to manage and resolve disruptive circumstances while remaining composed. Compassionate approach while maintaining calm under pressure. Engage guests in conversation, recognize their choices, and resolve issues promptly. Promote the property with a top‑notch attitude, anticipate guest needs, and be proactive. Positive representation of the property, embracing diversity and multicultural environments.

BENEFITS

RAM Hotels offers a comprehensive benefit package for eligible employees, including health benefits, vacation time, quarterly bonuses, 401(k) and additional perks. We emphasize work‑life balance and promote advancement opportunities. RAM Hotels is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. #J-18808-Ljbffr Courtyard-By-Marriott---Auburn,-Ram-Hotels