Customer Account Specialist

Customer Account Specialist

*Be the Connection That Drives Excellence at DECI*

At Durham Exchange Club Industries (DECI), our work is rooted in precision, integrity, and a commitment to delivering solutions our customers can depend on. Every order, every interaction, and every detail matters - because what we do supports something bigger than ourselves.

We're looking for a Customer Account Specialist who shares our passion for quality, accountability, and service. In this role, you won't just manage accounts - you'll play a critical part in ensuring our customers' success and upholding the standards that define DECI.

Your Impact

As a trusted partner to both our customers and internal teams, you will:

Champion the Customer Experience

• Serve as the voice of the customer, ensuring their needs are understood, prioritized, and met with precision
• Build lasting relationships through clear communication, responsiveness, and reliability
• Support customers with order status, product guidance, issue resolution, and timely follow-through

Drive Operational Excellence

• Collaborate closely with production and warehouse teams to align schedules and deliver on commitments
• Proactively communicate changes, anticipate needs, and help keep operations running smoothly
• Enter and manage orders with accuracy to ensure seamless execution from request to delivery

Uphold Quality & Continuous Improvement

• Capture and document customer feedback to strengthen processes and outcomes
• Lead or support Corrective and Preventive Actions (CAPAs) to maintain our high standards
• Contribute to our ISO-driven quality system, including auditing and document control

Support Accountability & Accuracy

• Monitor inventory levels for customer-owned materials to ensure production readiness
• Assist with resolving freight and billing discrepancies with attention to detail
• Generate reports and insights that help teams make informed, data-driven decisions

Contribute to a Strong Team Culture

• Work collaboratively across departments with professionalism and respect
• Support team operations and step in where needed, including front desk backup
• Participate in improving systems and processes that make us stronger as a whole

Why Join DECI?

• Be part of a mission-driven organization where quality and accountability truly matter
• Play a meaningful role in delivering products and services customers rely on
• Work in a collaborative, team-focused environment that values integrity and precision
• Grow your skills across operations, customer management, and quality systems

If you're driven by purpose, take pride in your work, and want to be part of a team that values doing things the right way - we'd love to hear from you. Apply today and help us continue delivering excellence at DECI.

Requirements

What You Bring

• Associate's or Bachelor's degree or 5+ years of relevant experience in customer account management, inventory, purchasing, or industrial operations
• A strong sense of ownership, accountability, and pride in your work
• Excellent communication skills and the ability to build trust across teams and with customers
• Analytical thinking and attention to detail in managing data and processes
• Strong organizational and time-management skills, with a proactive mindset
• Ability to work independently while contributing to a team-driven environment
• Reliable transportation

Skills & Technical Strengths

• Advanced proficiency in Microsoft Excel and Word
• Experience working with spreadsheets, databases, and reporting tools
• Comfort navigating systems that support production, inventory, and customer data

Other Requirements: U.S. Citizen or U.S. work qualification; Reliable Transportation