Outbound Call Center Manager (Managing SDRs / Appointment Setters)

$48k - $52k

Harvest Power, LLC

Job Description

Position Title: Outbound Call Center Manager (Managing SDRs / Appointment Setters)

About the company: Harvest Power is a nationally recognized leader in the solar energy industry, providing full service residential and commercial solar energy project management including design, engineering, and installation of solar energy systems.

About the role: We are seeking an experienced Call Center Manager, Supervisor, or Team Leader to head up our existing team of Sales Development Representatives (Appointment Setters). The Sales Development Representatives are responsible for calling prospective customers who recently inquired about solar power for their home, building interest, qualifying the prospect, and booking a consultation with one of our Solar Sales Professionals. In this role, you will drive their performance by managing KPIs, providing ongoing training, supervising calls, assigning schedules, motivating, and running the team.

Responsibilities:

Oversee, supervise, and manage, Outbound Appointment Setting team
Run daily and weekly training and meetings
Ensure SDRs (Appointment Setters) are delivering a high quality pitch resulting in strong outcomes (i.e. Appointments being scheduled)
Maintain quality control
Manage SDRs (Appointment Setters) shifts and schedules
Recruit and onboard new staff
Make outbound calls to book appointments when needed to ensure appointment quotas are being achieved.
Utilize CRM to stay organized and disposition records accordingly
Ensure staff are setup with proper equipment (computer, phone and headset)
Manage data list priorities

Schedule:

Schedule – Tuesday-Saturday
Hours range from 10am-7pm depending on Shifts

Requirements:

Minimum 2 years of success in a similar role
Minimum 2 years of Outbound Appointment Setting / Call Center Experience
Must be able to lead a team
Must be able to make hiring decisions, train staff on a daily basis and be a responsible supervisor

Compensation & Benefits:

Base Pay $48-52K
Monthly override commission on team’s performance
Commissions on personal production
Annual Bonus
Health, Dental, Vision 401k+ with Company Match
Paid Time Off
On Target Earnings $75-100k

EOE

Company Description

Harvest Power is a nationally recognized leader in the solar energy industry, providing full service residential and commercial solar energy project management including design, engineering, and installation of solar energy systems.

Company Description

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Vacancy posted 14 days ago

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