Department Assistant

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. Who We Are The University of Michigan is a premier public research university with more than 53,488 students, including 35,358 undergraduates, and is firmly committed to serving the people of Michigan, and the world, through preeminence in creating, communicating, preserving and applying knowledge, art, and academic value. U-M is in high demand, with a record 115,957 undergraduate first-year and transfer applicants in fall 2025 and 9,711 incoming undergraduate students enrolling. Reporting to the Provost and Executive Vice President for Academic Affairs, the Office of Enrollment Management (OEM) manages U-M's enrollment function to efficiently optimize students' experiences throughout their engagement, from prospect to alumni. The division collaborates with campus partners, faculty, and staff in support of the university's mission. OEM comprises a dedicated team of more than 200 full-time staff members and more than 400 additional student and temporary staff and is structured in five operational units - the Office of Undergraduate Admissions, the Office of Financial Aid, the Office of New Student Programs, the Office of the Registrar, and OEM Administration. OEM strives to provide excellence in access and support to inspiring learners who will challenge the present and enrich the future. Job Summary The Office of the Registrar is looking for motivated, team-oriented Residency Assistants to provide support to the student services area. Reporting to the Assistant Registrar for Residency, you will provide student support by answering questions regarding in-state residency and processing routine transactions related to residency applications. Multiple full-time and part-time temporary positions are available beginning in September 2026 for up to six months, with the possibility of extension. These positions are expected to work onsite. Responsibilities* Provide frontline support for the Residency Office by serving as a primary point of contact for students, parents, and staff regarding in-state residency matters. Responsibilities include: Residency Policy Expertise: Gain and maintain a thorough understanding of the University of Michigan's guidelines for in-state residency classification. Clearly and effectively explain policy details and application procedures to a wide range of audiences, including students, families, and staff. Student Support & Communication: Respond promptly and professionally to inquiries via phone, email, and the university's ticketing system related to in-state residency applications, procedures, timelines, and policy guidelines. Ensure a high standard of customer service in all interactions. Documentation: Accurately record the details of all communications, questions, and guidance provided using the Administrative Work Center system to ensure consistency and documentation of services rendered. Coordinate the receipt, handling, and secure storage of confidential documents submitted in support of in-state residency applications. Ensure proper organization and classification of electronic documents. Support Coordination: Evaluate the nature of student inquiries and refer complex or case-specific issues to appropriate Residency Office staff for further assistance. Exercise judgment in prioritizing and escalating cases as necessary. Confidentiality and Compliance: Maintain strict confidentiality and exercise discretion when working with sensitive student information, adhering to all university policies and FERPA regulations. Required Qualifications* Associate's degree or equivalent combination of education and experience. Considerable customer service experience and experience with appropriately handling confidential and sensitive information. Outstanding verbal and written communication skills and strong interpersonal skills. The ability to work effectively in a team environment and independently, with routine supervision. A high level of organizational skills and attention to detail. Desired Qualifications* Knowledge of FERPA and other federal/state laws and regulations related to higher education. Experience or familiarity with typical policies and procedures of an institution of higher education. Experience or familiarity with student information systems, such as Oracle PeopleSoft Campus Solutions. U-M EEO Statement The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities. Job Opening ID 281542 Working Title Job Title STU SVCS ASST I (TEMP) Work Location Modes of Work Onsite Full/Part Time Full-Time Regular/Temporary Temporary FLSA Status Nonexempt Organizational Group Avp Enroll Mgmt Department Registrar's Office Posting Begin/End Date 8/12/2026 - 8/26/2026 $20.00 - $22.00 Academic & Student Services Temporary Job Opening #J-18808-Ljbffr