Manager / Director, Growth Strategy & Operations (New York Metro)

Overview New York, NY — In office, Full-time. Craniometrix is building the care infrastructure that makes living with dementia easier. When families get the right non-clinical coaching and support, hospitalizations can be reduced, patients stay home longer, and quality of life improves. We launched our care navigation service in July 2025, hit $8M ARR in our first year, and closed a $15M Series A to become the navigation infrastructure for dementia. This is mission work and we treat it that way. We’re growing fast, the clinical and economic foundation is strong, and there’s a ton left to build. If you want real agency, real scope, and the chance to help define how this category gets built, we’d love to connect. About The Role Position : Manager / Director of Growth Strategy & Operations — own the operating infrastructure that enables our commercial team to scale. This is the highest-leverage role on the Growth team, and every seller’s and account manager’s productivity depends on the systems, data, and frameworks you build. You will be the architect behind the growth org, designing the CRM, targeting frameworks, territories, comp plans, analytics, and the AI toolkit that turn a small, high-performing team into a repeatable, measurable growth engine. We’re open across the Manager to Director range and will calibrate level, scope, and compensation to experience. This role is ideal for someone who thrives in providing clarity to ambiguity, enjoys building systems from a blank page, and wants hands-on exposure to scaling a high-growth healthcare startup. Reporting to the VP of Growth, you will partner with leadership to define how we go to market and how we measure success — then build the infrastructure to operationalize it. What You'll Do Commercial Systems & CRM Own the build-out, configuration, and ongoing discipline of our CRM as the single source of truth for the revenue motion. Define pipeline stages, required fields, data hygiene standards, and reporting conventions; help hold the team accountable. Design lead routing logic and handoff workflows between demand generation, sales, and account management. Select, implement, and operationalize the AI and sales-tech toolkit (enrichment, sequencing, analytics, market-data tools) and continuously test what earns its place in the stack. ICP, Targeting & Territory Build and maintain the account tiering and prioritization framework to guide where the team spends time and why. Define and refine the Ideal Customer Profile across neurology practices, specialty clinics, and health-system partners; translate into a usable, segmented target account universe. Own territory sizing and mapping, balancing opportunity, density, and rep capacity as the team grows. GTM Strategy & Planning Partner with leadership to set the commercial vision: where to grow, how fast, and what the motion looks like at each stage. Design comp plans and quotas that reward the right behaviors and scale fairly as the team expands. Build capacity and hiring models that connect headcount decisions to revenue targets. Pressure-test go-to-market strategy with analysis and translate strategic decisions into operational reality. Analytics & Reporting Build and own pipeline reporting, forecasting inputs, and the metrics that define success across the funnel. Surface patterns in conversion and performance data to inform targeting, messaging, and resource allocation. Build repeatable, instrumented processes that scale with the Growth team. Cross-Functional Collaboration Work closely with Sales, Account Management, Product, Operations, and Finance to support the entire revenue motion. Translate field and prospect insights into process improvements, positioning, and competitive differentiation. Represent Growth Strategy & Operations with rigor and credibility in cross-functional and leadership settings. You\'ll Love This Role If You see leverage where others see tasks. You’re energized by building systems that multiply others’ output and create a fast, scalable framework. A blank page is the appeal. You thrive in fast-paced, early-stage ambiguity and enjoy designing the operating model from scratch. You think in systems and sweat the details. You love improving processes and understand how details affect adoption. You foster a feedback loop. You are coachable, iterate quickly, and share/receive feedback openly. What We\'re Looking For Experience and skills 4 to 8+ years of total experience, with preference for a consulting background (McKinsey, Bain, BCG) plus 2 to 3 years in a commercial or revenue operations function at a high-growth healthcare or vertical SaaS company. Hands-on experience building or scaling the infrastructure behind a go-to-market team. Strong analytical horsepower: you reason from data, build usable models, and structure ambiguity. Hands-on fluency with CRM platforms (HubSpot, Salesforce) and modern sales-tech and market-data tools. Excellent written and verbal communication; ability to articulate strategy and complex systems to cross-functional teams. Preferred Qualifications Experience building commercial operations in healthcare, value-based care, or a regulated vertical. Familiarity with Medicare-reimbursed care models or comparable healthcare go-to-market structures. Track record of designing comp plans, quota models, or territory frameworks from scratch. Experience selecting and implementing AI tooling within a commercial org. Travel & Compensation Travel : Primarily in-office in New York, NY. Occasional travel for team offsites, strategic meetings, and select industry events. Compensation : The OTE range for this role is $150,000 to $250,000+ per year, depending on level and experience, and includes a variable component. The role also includes meaningful early-stage equity. #J-18808-Ljbffr Craniometrix