Customer Experience Manager

$129k - $205k

Philips International

Bothell, WA

## Job TitleCustomer Experience Manager### Job Description**Your role:*** Leading end-to-end consumer research and insights initiatives, developing project plans, test strategies, and success criteria that align with business objectives. Using qualitative and quantitative research to generate data-driven recommendations that influence product, service, and experience decisions.* Acting as the voice of the consumer by identifying customer needs, pain points, behaviors, and experience gaps across Philips and competitor products. Leveraging customer feedback, ratings, reviews, and experience metrics to improve satisfaction and drive better outcomes.* Partnering closely with cross-functional, global, and agile teams to develop consumer-facing content, onboarding experiences, and support journeys. Ensuring a seamless, consistent customer experience across all touchpoints throughout the product lifecycle.* Driving successful product and service launches by establishing key benchmarks, consumer targets, and launch-readiness plans. Coordinating with stakeholders across the organization to ensure on-time execution and delivery of a best-in-class customer experience.* Championing continuous improvement by challenging existing processes and implementing more efficient, standardized ways of working. Balancing innovation, operational excellence, and compliance with medical device standards to support sustainable business success.**You're the right fit if:*** You have 2+ years of experience managing consumer care communication tools for high-volume consumer products, including supporting the development, launch, and lifecycle management of physical products.* Your skills include: + An understanding of the product development lifecycle. + A consumer-focused mindset with the ability to translate insights into recommendations that improve customer experience and business outcomes. + Experience with digital products, global best practices, and navigating ambiguity in fast-paced, evolving environment.* You have a bachelor’s or master’s degree in a Design discipline, Computer Science Engineering or similar, or 6+ years of the above-related experience in lieu of a degree.* You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.* You have strong communication, presentation, and stakeholder management skills with the ability to influence and collaborate across all levels of the organization.**How we work together**We believe that we are better together than apart. For our office-based teams, this means working in-person at least 4 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.This is an office role.**About Philips**We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.* Learn more about our business.* Discover our rich and exciting history.* Learn more about our purpose.* Learn more about our culture.**Philips Transparency Details**The pay range for this position in WA is 129,000 to $205,000.The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. **Additional Information**US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.Company relocation benefits **will not** be provided for this position. For this position, you must reside in **or** within commuting distance to **Bothell, WA.**
J-18808-Ljbffr Philips International

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Customer Experience Manager in Bothell, WA vacancy

Customer Experience Program Manager -Surface Business Team
$119.8k - $234.7k
...ContributorTravel: Less than 25%Profession: Program ManagementDiscipline: Customer Experience Program MgmtCompany: MicrosoftOverviewWe are looking for a Senior Customer Experience Program Manager who combines customer-centric thinking, strong business and data acumen, and...
Suggested
Ongoing contract
Local area
3 days per week
Microsoft
Redmond, WA
3 days ago
Principal Customer Experience Program Manager
$142.8k - $274.8k
...ContributorTravel: Less than 25%Profession: Program ManagementDiscipline: Customer Experience EngineeringCompany: MicrosoftOverviewAre you a customer-... ....3+ years of customer facing experience.5+ years people management experience.Familiarity with Large Language Models (LLMs),...
Suggested
Ongoing contract
Local area
3 days per week
Microsoft
Redmond, WA
18 hours ago
Customer Experience Manager
$129k - $205k
JOB DESCRIPTION Job Title Customer Experience Manager Job Description Your role: Leading end-to-end consumer research and insights initiatives, developing project plans, test strategies, and success criteria that align with business objectives. Using...
Suggested
Full time
Work at office
Immediate start
Work visa
Relocation package
3 days per week
Philips
Bothell, WA
more than 2 months ago
Customer Success Manager (Remote)
$68k - $75k
...Seattle-based startup reimagining financial management for self-employed professionals. We... ..., and financial planning — so our customers can focus on the work they love, not the... ...manageable. The ideal candidate has hands-on experience in tax, accounting, payroll, or...
Suggested
16 hours
Full time
Self employment
Immediate start
Remote work
Flexible hours
Formations Corp
Kirkland, WA
19 days ago
Customer Service Coordinator
$70k - $85k
...Horton, Inc. is currently looking for a Customer Service Coordinator-WA . The right... ...supervisor for homeowner repairs Schedule and manage subcontractors to make designated... ...Diploma or GED ~6 months to 1 year related experience ~ Ability to utilize DRH Warranty...
Suggested
For contractors
For subcontractor
D.R. Horton
Kirkland, WA
4 days ago
Director of Customer Experience & Integrated Quality Program Leader
This dynamic role will consist of the following key responsibilities: Management, Tracking, Reporting and Communication with NA Customers (OEM’s & large Tier‑I’s) Experience & Playbook Leadership Define methods, develop “Playbook” and training curriculum for managing,...
Local area
Hutchinson
Bellevue, WA
1 day ago
Guest Experience Specialist - Skincare & Wax Sales
...focuses on delivering a cheerful guest experience, selling wax passes, and supporting daily... ...sales-oriented position requiring excellent customer service and the ability to educate... ...Responsibilities include greeting guests, managing flow, maintaining the front area, and participating...
Anchor Point Management Group
Kirkland, WA
4 days ago
Facilities Manager
...A leading facilities management company is seeking a Senior Facilities Manager in Bothell, WA. The role involves overseeing property management... ...will have a Bachelor's degree and a minimum of 4 years of experience in facilities management. This full-time position offers a...
Full time
JLL
Bothell, WA
18 hours ago
Facilities Manager
$124.73k - $187.05k
...Facilities Manager Kirkland, WA Radar Reinvented. Echodyne offers the world's first compact solid-state true beam-steering... ...and operational updates to leadership. Required Skills / Experience Experience supporting advanced manufacturing, aerospace,...
Full time
Temporary work
For contractors
Work at office
Flexible hours
Echodyne Corp
Kirkland, WA
2 days ago
Senior Facilities Manager
$138.24k - $172.8k
...Senior Facilities Manager Base pay range: $138,240.00/yr - $172,800.00/yr The Senior Facilities... ...operation and maintenance, encompassing customer/client relations, facility upkeep,... ...and annual on‑site inspections. Desired Experience and Technical Skills Bachelor’s degree...
Full time
Contract work
Temporary work
Work experience placement
Local area
JLL
Bothell, WA
4 days ago
Night Auditor & Guest Experience Specialist
...maximizing occupancy and guest satisfaction. The role requires a warm, professional demeanor, ability to stand for long shifts, basic computer skills, and effective communication with guests and team members; experience in hospitality is preferred. #J-18808-Ljbffr Highgate
Shift work
Night shift
Highgate
Bothell, WA
3 days ago
Front of House Manager
Front of House Manager You are applying for work with a franchisee of Boston’s Restaurant... ..., and deliver a friendly Guest Focused experience. Schedule FOH team in accordance with budgeted... ...skills, both written and oral. Customer service skills - able to exceed guest expectations...
Hourly pay
Local area
Flexible hours
Weekend work
Afternoon shift
Boston’s Pizza Restaurant and Sports Bar – Franchising – Uni...
Bothell, WA
1 day ago
Store Sales Manager
$80k - $115k
...Join LaserAway as a Store Sales Manager Lead, Inspire, and Drive Success in Aesthetic Dermatology! Are you a strategic leader... ...with over 10 million treatments performed and 18+ years of experience, is seeking a dynamic Store Sales Manager to oversee operations...
Local area
Flexible hours
Weekend work
Afternoon shift
LaserAway
Kirkland, WA
4 days ago
Sales Account Executive
$30k - $50k
...We may be buildinginternet, but we are reaching real people. We strive to buildrelationships and provide customers and communities withrefreshingly great experiences. The Role Embark on athrilling adventure as a Door-To-Door Sales Account Executive atZiply Fiber...
Full time
Work at office
Ziply Fiber
Woodinville, WA
3 days ago
Customer Advocacy & Storytelling Lead
Google is seeking a strategic marketer to lead customer reference marketing for Google Cloud, shaping messaging and accelerating... ...to scale content and ensure exceptional customer experiences. In this role you will manage cross-functional projects, leverage AI productivity...
Google
Kirkland, WA
4 days ago
Cyber Security Mid Market Sales Account Executive
$122.7k - $187.8k
...more at accenture.com . You Are As a Security Sales Senior Manager, you will spearhead Accenture Security's growth strategy for... ...requirements. Here's what you need Minimum of 5 years' experience in cybersecurity sales and origination or business development...
Contract work
Work experience placement
Live in
Work at office
Local area
Worldwide
Accenture
Kirkland, WA
2 days ago
Google (AGBG) Mid Market Sales Account Executive
$122.7k - $187.8k
...operate our clients' businesses in the cloud. To accelerate our customers transformation leveraging cloud, we combine world-class learning and talent development expertise; deep experience in cloud change management; and cloud-ready operating models with a commitment to...
Contract work
Work experience placement
Live in
Work at office
Local area
Remote work
Flexible hours
Accenture
Kirkland, WA
18 hours ago
Account Executive
$15k - $50k
...prioritize, and engage the right buyers automatically. Our customers, from Fortune 100 leaders to fast-rising startups, choose Enlyft... ...sales with a track record of beating quota, including: ~ Experience managing a quota in the ~$1M range ~ Closing mid-market deals ~$15–...
Full time
Enlyft
Kirkland, WA
18 hours ago
Front of House Leader: Guest Experience and Team Coach
Boston’s Restaurant and Sports Bar is seeking a Front of House Manager to lead and develop servers, hosts, bartenders, and hourly supervisors, driving guest satisfaction and financial performance. You will report to the General Manager and oversee labor costs, staff performance...
Hourly pay
Boston’s Pizza Restaurant and Sports Bar – Franchising – Uni...
Bothell, WA
1 day ago
Personal Lines Account Manager
...Personal Lines Manager As a Personal Lines Manager with our team, you will play a pivotal role in shaping the future... .... # Continuously enhance the client service experience, ensuring outstanding customer satisfaction. # Generate and analyze monthly reports...
Work at office
gpac
Bothell, WA
1 day ago
Account Manager, Personal Lines
$29 - $33 per hour
...our focus is dedicated to providing our customers with the peace of mind that what matters... ...We are currently seeking an Account Manager to join our growing Personal Lines Insurance... ...least 3 years insurance account management experience with a broker and if you have worked...
Work at office
Local area
Flexible hours
HUB International
Bothell, WA
18 hours ago
Account Manager, Personal Lines
$29 - $33 per hour
...Account Manager In a rapidly changing world, HUB advises businesses and individuals... ...our focus is dedicated to providing our customers with the peace of mind that what matters... ...least 3 years insurance account management experience with a broker and if you have worked...
Work at office
Local area
Flexible hours
Squaremouth
Bothell, WA
18 hours ago
Maintenance Supervisor
$28 - $36 per hour
...members with respect. Our bakery runs around the clock to meet customer demand, and every role plays an important part in getting our... ...improvements and equipment upgrade Qualifications Previous experience in maintenance within a manufacturing or food production...
Hourly pay
Flexible hours
Schwartz Brothers Restaurants
Bothell, WA
2 days ago
Maintenance Supervisor
$29.47 - $33.91 per hour
...associates who are dedicated to serving our customers at our apartment communities located in... ...are critical members of our Property Management Teams who work to ensure the upkeep of... ...-on apartment or building maintenance experience required.Strong knowledge of plumbing,...
Hourly pay
Minimum wage
Full time
Live in
Flexible hours
Afternoon shift
Fairfield Residential
Kirkland, WA
18 hours ago
Account Manager II
...revenue growth through effective account management. Your ability to identify new business... ...exceptional service will enhance customer satisfaction and strengthen Honeywell's... ...MUST HAVE ~ Minimum of 2+ years of experience in account management or sales, with a...
Contract work
Temporary work
Work at office
Flexible hours
Kornferry Honeywell
Kirkland, WA
2 days ago
Maintenance Supervisor III
$43 - $45 per hour
..., is a privately held real estate development, investment and management firm that focuses on multifamily communities in the western U.... ...supervisor. QUALIFICATIONS • Must have 3+ years related experience in property management as a Maintenance Supervisor on 200+ units...
Full time
For contractors
Monday to Friday
Weekend work
Sares Regis Operating Company, L.P.
Bothell, WA
1 day ago
Starlink Customer Success Manager (Latam Backhaul)
...the ultimate goal of enabling human life on Mars.STARLINK CUSTOMER SUCCESS MANAGER (LATAM BACKHAUL)Starlink is delivering high-speed, low-latency... .../ equivalency certificate and 6+ years of professional experience in account management, customer success, business...
Permanent employment
Contract work
Local area
Weekend work
Afternoon shift
Early shift
SpaceX
Redmond, WA
18 hours ago
Maintenance Supervisor II
...SRG Residential is a premier third-party multifamily property management firm committed to creating exceptional communities for residents... ...by supervisor. QUALIFICATIONS * Must have related experience in property management as a Maintenance Supervisor * Prefer...
Full time
For contractors
Weekend work
Sares- Regis Group
Kenmore, WA
1 day ago
Maintenance Supervisor I
...SRG Residential is a premier third-party multifamily property management firm committed to creating exceptional communities for residents... ...– both written and verbal Supervisory and training experience desired Good oral and written communication skills Math...
Full time
Work at office
Local area
Northshore Townhomes
Kenmore, WA
2 days ago
Maintenance Supervisor
...Maintenance Supervisor who is enthusiastic about customer service and driven to succeed. Job... ...). Organizing, coordinating, and managing the overall maintenance operations... ...and leadership to Maintenance staff. Experience in a high-rise or mid-rise apartment buildings...
Full time
For contractors
Indigo Real Estate Services
Bothell, WA
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Experience Manager. Be the first to apply!