Customer Experience Associate

LaSalle Network is partnering with our client, a growing consumer products organization in Indianapolis, to hire a Customer Experience Associate known for creating innovative, high-quality products and delivering a great customer experience.

Responsibilities

• Manage customer inquiries and requests across email and other communication channels, ensuring timely and professional resolution.
• Process customer orders accurately and maintain up-to-date information within internal systems.
• Review inventory availability and order details to ensure accurate and efficient order fulfillment.
• Manage a high volume of customer cases and support requests while maintaining service-level expectations.
• Provide proactive order updates and resolve customer issues through effective communication and problem-solving.
• Collaborate cross-functionally with internal teams to support customer satisfaction and operational efficiency.

Qualifications

• Bachelor’s degree preferred
• Previous customer service, administrative, operations, internship, or support experience is a plus.
• Excellent written and verbal communication skills
• Strong attention to detail and commitment to accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Strong work ethic and willingness to learn

Key Details

Employment Type: Contract-to-Hire
Compensation: $20–$25/hour
Location: Indianapolis, IN
Work Model: Onsite

Benefits (Contract): LaSalle Network consultants are eligible to enroll in benefits. For details, visit:

Jessica Black
Project Manager
LaSalle Network

#LI-JB1
#LNOSHR