Patient Services Specialist

Job Description

Job Description

Patient Services Specialist

Job Type: Contract

Location: Atlanta, GA 30339
Schedule: M-F 8:30am-5pm
Pay: $20/hour

We are seeking a Patient Services Representative to support patients and their families by providing responsive and professional assistance across phone, email, and other communication channels. This role is centered on ensuring patients receive timely updates, clear guidance, and effective resolution of questions or concerns related to their services.

What You'll Be Doing

• Handle a high volume of incoming and outgoing calls while maintaining a professional and structured approach to communication. Respond to patient messages via email and text, assess their needs, and conduct research to determine appropriate solutions or next steps.

• Complete required post-shipment follow-up calls and utilize internal systems, including Salesforce, to monitor patient and device status.

• Proactively identify potential issues such as delivery delays or incorrect information and work with internal teams and patients to resolve them efficiently.

• Escalate complex or urgent matters to the appropriate contacts when necessary.

What We're Looking For

• High school diploma or equivalent required.

• Strong interpersonal and customer service skills with the ability to communicate clearly and professionally in both written and verbal formats.

• Highly organized with the ability to manage competing priorities in a fast-paced environment while working independently.

• Accurate data entry skills and strong attention to detail are essential.

• Basic proficiency in Microsoft Office and familiarity with CRM tools such as Salesforce is preferred.

• Must be patient-focused, adaptable, and able to maintain professionalism while handling a high volume of interactions.

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.