Clinic Operations Manager

paid time off, sick time, tuition assistance, 401(k) The Clinic Operations Manager manages the day‑to‑day operations of an assigned operational area, which may consist of multiple departments. Maintains a productive and professional environment, promotes excellent internal and external customer relations and coordinates the assignment of tasks to the support staff. Supervises the performance of support staff and ensures efficient and cost‑effective operations within area of responsibility. Minimum Education Bachelor's Degree or equivalent experience in a related field (Required) Minimum Work Experience 5 years related and progressive experience (Required) 1 year supervisory experience (Required) Functional Accountabilities Strategic Planning Participate in the planning for new business opportunities and services in support of the CNMC mission. Maintain effective working relationships with hospital departments and ROCs and represent CNMC in professional groups and community outreach activities. Assist with marketing of department/ROC with Public Relations, the external referring physicians, internal departments and physicians. Administrative Management Participate in the implementation and evaluation of services, programs, and performance standards to achieve departmental goals. Coordinate daily activities of support staff with regard to workload requirements and available resources. Provide troubleshooting, problem‑solving and backlog reduction expertise to staff. Monitor appointment and registration quality, report problems and recommend solutions to ensure standards are met. Monitor clinic flow, implement performance improvement initiatives to ensure physician and staff productivity. Serve as primary contact for all administrative services for practices based at the location, including template building, materials management, nursing support and communication with relevant parties. Compliance Promote awareness of and adherence to organizational, state and federal regulatory standards to ensure quality of patient service delivery. Participate in the ongoing assessment of Practice Operations policies and procedures to establish continued feasibility. Facility Management and Space Planning Responsible for the provision of a safe, secure, clean work and patient care environment including full functionality of equipment and ability to interact with business contacts/service vendors to ensure availability of services at all times. Monitor space utilization to ensure proper use of space and expansion needs are met. Budget and Financial Analysis Prepare documentation and projections to support the operating and capital budget planning process. Evaluate and recommend purchase of new equipment needed to maximize productivity and quality of care. Implement actions to facilitate meeting budget requirements and administer programs within budgetary guidelines. Charge Entry Processing Ensure daily reconciliation of schedules and charge documents occur; charge documents are complete with CPT and ICD‑9 coding; demographic changes have been made in the system, and appropriate referrals are attached. Coordinate the verification of insurance eligibility and coverage and authorization as needed. Maintain/coordinate filing system of all charge documents. Work all established charge reports to correct billing errors and identify staff training needs. Respond to inquiries and complaints regarding Charge Entry. Coordinate Reimbursement Associates to ensure timeliness and accuracy of billing. Participate in the establishment and revision of procedures, performance standards and productivity targets for Reimbursement Associates. Participate in Shared Leadership. Contribute to CNMC's Magnet Journey. Ensure nursing practice is based on evidence of best practice. Accountable to participate in the Division of Nursing's Performance Improvement process (division or unit level). Participate in community activities. Benefits That Support You Comprehensive health coverage, including medical, prescription, infertility, and transgender health services. Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day. Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts. Employer‑paid life, AD&D, and long‑term disability coverage, with optional supplemental plans. Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and more. Why Join Us Nationally Recognized Excellence – Consistently ranked among the Top 10 Children's Hospitals in the nation by U.S. News & World Report. Leading Pediatric Care – One of the largest and most comprehensive children's hospitals in the country, offering nationally ranked specialties and cutting‑edge treatments. Innovation & Research – A premier academic medical center with a strong commitment to pediatric research, education, and advancing the future of child health. Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The "Know Your Rights" poster is available here: Know Your Rights. Pay transparency policy is available here: Pay Transparency. Please note that it is the policy of Children's National Hospital to ensure a drug‑free work environment: a workplace free from the illegal use, possession or distribution of controlled substances, or the misuse of legal substances by all staff. Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug‑free workplace, including prohibiting recreational or prescribed marijuana. #J-18808-Ljbffr