Banquet Manager

The Higgins Hotel, located in the heart of New Orleans, is seeking exceptional individuals to join our team! As a job applicant, you'll have the opportunity to work in a historic, luxury hotel that offers unparalleled service and a unique guest experience. With positions available in front desk, food and beverage, housekeeping, event planning, and more, there are abundant opportunities for career growth and advancement. Our hotel features sophisticated design, modern amenities, and a vibrant atmosphere, creating an exciting work environment. As a member of The Higgins Hotel team, you'll have the chance to provide exceptional service to our guests, work in a culturally rich city, and be a part of a renowned hotel brand. Join us in delivering legendary hospitality and become a valued member of our team at The Higgins Hotel! Overview The Banquet Manager is responsible for the successful planning, coordination, and execution of banquet and catered events while ensuring exceptional guest service and operational excellence. This position recruits, trains, schedules, coaches, and supervises banquet staff while working closely with Culinary, Convention Services, Engineering, and other hotel departments to ensure the timely execution of all events. The Banquet Manager is responsible for maintaining Davidson Hospitality service standards, ensuring compliance with all federal, state, and local health and safety regulations, and achieving departmental financial and operational goals. During periods of low banquet activity, this position provides leadership and operational support to the hotel's Food & Beverage outlets, assisting with daily operations to ensure outstanding guest service, team engagement, and efficient labor utilization. About Our Property The Higgins Hotel & Conference Center’s name reflects the contributions of the extraordinary entrepreneur, Andrew Higgins, who designed and built over 20,000 boats in New Orleans that were used in every major amphibious assault of World War II. Conveniently located directly across the street from The National WWII Museum, the hotel offers 230 era-inspired guest rooms and specialty suites, premium amenities, full-service restaurant, lounge, and a rooftop bar, as well as a second-floor conference center with more than 18,000 square feet of meeting and event space. Higgins Hotel proudly welcomes veterans and individuals with disabilities. We value diverse experiences and are committed to an inclusive workplace. Responsibilities Demonstrate positive leadership that inspires employees to meet and exceed service standards while promoting teamwork and employee empowerment. Recruit, interview, train, schedule, coach, develop, discipline, and evaluate banquet associates in accordance with company policies. Review Banquet Event Orders (BEOs) to ensure all event details are accurate and effectively communicated to the appropriate departments. Supervise banquet event setup and execution, ensuring proper placement of tables, chairs, linens, china, silverware, glassware, and equipment according to event specifications. Maintain exceptional guest satisfaction by resolving guest concerns promptly and professionally. Ensure labor costs are managed in accordance with forecasted business levels and productivity goals. Assist with payroll accuracy, scheduling, attendance, and compliance with meal break and timekeeping policies. Support restaurant, bar, in-room dining, and other Food & Beverage outlets during periods of low banquet volume as business needs require. Perform operational duties within any position supervised when necessary to support business demands. Oversee monthly inventories of banquet equipment and supplies. Assist with departmental cost control initiatives and ensure proper use of company resources. Maintain cleanliness, organization, safety, sanitation, and brand standards throughout banquet operations. Collaborate with Culinary, Convention Services, Sales, Engineering, Housekeeping, and other hotel departments to ensure seamless event execution. Attend and participate in all required departmental and hotel meetings. Perform Manager on Duty responsibilities as assigned. Qualifications Previous supervisory or management experience required. Minimum two years of banquet management experience preferred. Full-service hotel Food & Beverage management experience preferred. Strong leadership, communication, coaching, and organizational skills. Experience managing labor, scheduling, payroll, and departmental budgets preferred. Proficient computer skills and experience with hotel property management and point-of-sale systems preferred. Read, write, and speak English fluently. Ability to communicate effectively with guests and team members. Meet minimum age requirements of the jurisdiction. Food/Beverage Service Worker Permit, where applicable. Ability to work safely and follow all company safety, sanitation, and security policies and procedures. Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify. Salary Range Starting from USD $0.00/Yr. #J-18808-Ljbffr Higgins Hotel New Orleans