Technical Program Manager

Technical Program Manager

The Technical Program Manager will drive value to our customers and team members in a timely manner by managing delivery, providing coaching, and driving transformation with high quality. This versatile role will be part project and program manager, part Agile practitioner (RTE, Scrum Master, Agile coach), process improvement engineer, change manager, and part consultant. We are looking for someone well-versed in connecting people and organizations and identifying, managing, and simplifying complex interdependencies. This role will leverage expertise rooted in industry best practices, internal knowledge, and organizational navigation skills.

Core Responsibilities:

• Technical Program Management for Solution Delivery
• Become a subject matter expert in how client delivers products to its clients.
• Provide ongoing updates on progress, risks, change management, and issue resolution.
• Makes connections across teams and work streams to drive identification and facilitation of interdependencies. Navigates dependencies across complex matrixed organizations and internal, client, and third-party technical delivery teams.
• Accountable for defining the program structure and creating a single, unified plan to deliver on the program requirements.
• Facilitates decision-making and clarity on objectives, priorities and measures. Maintains scope documentation and decision logs to provide clarity to program stakeholders.
• Accountable for identifying, assessing and mitigating program risks and issues, and removing impediments.
• Develops presentations and communications related to program delivery or program management practices that incorporates complex strategy and a clear understanding of corporate communications theory and practice.
• Explains information and persuades others in complex situations. Effectively interacts, negotiates, and influences project teams and business partners to deliver acceptable solutions and results.
• Understands the key business drivers as they relate to client programs. Adapts to the various internal procedures and forms close links with the business partner representatives, ensuring that the key issues of cost, time, scope and above all, client satisfaction, can be realized.
• Drives decision-making and issue-resolution utilizing actionable data and metrics.
• Manages vendor relationships and holds strategic partners accountable to meet defined commitments.

Qualifications:

• 7-10+ years in Solution Delivery (project, program, product delivery)
• Exceptional project and program management abilities; ability to influence without direct authority
• Strong understanding of software development processes. Experience with agile software methodologies; Agile/Scrum certification a plus
• Strong understanding of product management processes
• Demonstrated examples of exceptional emotional maturity and EQ
• Experience working in a Software/SaaS and/or healthcare environment in Program Management
• Exceptional business acumen; demonstrated ability to speak in business terms, understands market drivers and related constituent needs
• Understanding of healthcare delivery, including healthcare privacy & data standards (HIPAA, SOC2, GDPR, FHIR, WCAG etc)
• Worked in small, start-up environments as well as larger environments with the savvy to know how to best scale and build organizational capabilities, processes, and tools.