Digital Lab Email Specialist

Job Description

Job Description

Position Title: Digital Lab Email Specialist
Pay: $40-49/hr
Duration: 8 month contract initially 
Work Schedule: Hybrid in Mettawa, IL 60045; 3 days onsite (Tues-Thurs), Mon-Fri WFH

Overview:
We're seeking a Digital Lab Email Specialist to join our Client Patient Services (Client) CRM Digital Lab team. In this role, you'll be responsible for building and authoring email content for Client marketing teams, supporting brands across Immunology, Neuroscience, Oncology, Aesthetics, and Eye Care.

Responsibilities include:
• Create and modify email content in the Knak platform by leveraging existing emails, assembling emails using modular components, or incorporating assets provided by external agencies
• Share best practices with key partners: project managers, marketers, and creative agencies
• Partner with the appropriate creative agency when any design files need updating
• Route emails that have been created through the Material Review Process to gain approval before handoff to the Marketing Automation team. This includes serving as Project originator for review process and functional testing in a highly regulated environment
• Proof and QC all email projects thoroughly and with meticulous attention to detail
• Maintain email inventory (templates, modules, and assets such as images and iconography)
• Identify and recommend enhancements to tools, templates, and content creation processes to inform the email capability roadmap
• Leverage dynamic capability in knak and collaboration with Marketing Automation to personalize messaging and differentiate content for audience segments
• Escalate email content tool platform issues to the Email Product Owner
• Troubleshoot and provide advisory assistance on email projects as directed. This could include assisting an external agency or a team-member.
• Augment email creative elements and media using design tools such as Photoshop, Figma, SnagIt etc.

Key Client Leadership Competencies:
• Positive "all for one” approach to team deliverables and priorities.
• Executes with minimal guidance, takes initiative
• Builds strong relationships to enable higher performance.
• Learns, fast, grasps the "essence” and can change course quickly where indicated.
• Raises the bar and is never satisfied with the status quo, always seeks to innovate
• Creates a learning environment and is open to suggestions.
• Embraces the ideas of others, nurtures innovation and manages innovation to reality.

Qualifications:
• Bachelor's Degree in Graphic Design, Business or Marketing.
• 3–5 years of hands-on experience in email marketing, including content creation, testing, and deployment (experience with Knak, Figma, Photoshop preferred).
• Knowledge of email development fundamentals including HTML/CSS and email rendering tools such as Email on Acid
• Strategic mindset with attention to detail and a strong ability to exceed stakeholder expectations.
• Ability to manage multiple projects simultaneously in a fast-paced, dynamic environment.
• Excellent written, verbal, and interpersonal communication skills
• Experience in Pharma, or heavily regulated industry, preferred but not required.

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