Operations Supervisor

Job Description

Job Description

Description:

Leadership Role Full-Time – Make an Impact Where It Matters Most  

We are seeking a people-centric leader who can balance operational excellence with genuine team support. This role is ideal for someone who leads with integrity, communicates with purpose, and takes ownership of both results and relationships. 

Are you a leader who believes that strong teams build strong organizations? Do you value accountability, growth, and creating an environment where people feel truly seen, heard, and appreciated? 

Our Commitment  

We believe that great leadership isn’t just about results—it’s about how those results are achieved. Here, you’ll have the support, trust, and autonomy to lead in a way that builds both success and strong teams. 

Why Join Us  

This is a leadership role where your voice truly matters, giving you the opportunity to shape both outcomes and experiences in meaningful ways. You’ll be part of a culture that values people just as much as performance, ensuring your impact is felt across the organization. 

Job Description

In this leadership role, you will be responsible for cultivating an environment where every team member feels seen, heard, and genuinely appreciated, while upholding the highest standards of compliance with all regulatory, contractual, and internal requirements. You will promote a culture rooted in integrity, transparency, and accountability, proactively identifying risks and implementing effective solutions. A strong focus will be placed on driving financial performance by identifying opportunities for growth, improving billing accuracy, reducing denials, and enhancing collections through close collaboration with billing teams and provider education. You will lead ongoing recruitment and retention efforts by fostering engagement and building a connected, high-performing team. Additionally, you will set the standard for professional communication and leadership presence, represent the organization with confidence, and champion a culture of respect and continuous improvement. Leveraging data, metrics, and trends, you will guide both operational and strategic decisions, including the use of financial and payroll data to make informed staffing decisions that ensure efficient coverage, maintain service quality, and control costs. You will also establish and monitor key performance indicators to support sustainable growth and continuous organizational success. 

Requirements:

• A 4-year college degree (or equivalent experience)
• Proven leadership experience with a focus on both people and performance 
• Strong communication and decision-making skills 
• Ability to balance operational priorities with team engagement 
• A mindset of ownership, accountability, and continuous improvement 
• Previous experience in a fast-paced, high-volume call center or customer service environment preferred but not required

Disclaimer:  

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as comprehensive inventories of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Action Ambulance Service, Inc. has the sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.