Car Service Manager (Lead Mechanic)

Auto Shop Manager

Proven experience in auto shop management (2+ years preferred) Background in service writing you know how to talk to customers and translate tech into plain English Clean driving record Strong organizational and communication skills Ability to manage people fairly and effectively ASE certification or familiarity with ASE-certified technicians Experience with shop management software (Pace/YES, AllData, IDentifix, etc.)

This is a high-trust, high-autonomy position. You will be the face of the shop to customers and the backbone of operations for our crew. The right person thrives in a fast-paced environment, communicates clearly with both technicians and customers, and takes pride in running a tight, efficient shop.

What You'll Do

• Run daily operations open and close the shop, set the pace, and keep things moving
• Schedule and dispatch work assign jobs to techs based on skill, workload, and priority
• Handle service writing greet customers, write repair orders, communicate estimates, and follow up on approvals
• Manage parts and inventory order parts, manage vendor relationships, and keep the shop stocked efficiently
• Hire and develop staff recruit, onboard, and evaluate technicians and support staff as needed
• Approve estimates review and authorize repair scopes, ensuring accuracy and profitability
• Enforce quality control perform final checks, ensure work meets standards before vehicle delivery
• Serve as the owner's eyes on the floor flag issues, report on shop performance, and help identify ways to improve efficiency and customer satisfaction