Shared Services Operations Specialist

Job Responsibilities:

• Works under immediate supervision.
• Initially tasks are basic and routine, more experienced associates will perform tasks that are moderate in complexity and often non-routine.
• Initially works in a multiple client /functional environment
• Research items received via faxes, reports, tasks, correspondence, and refund/return checks.
• Make appropriate telephone calls to resolve issue.
• Follows client’s standard policies and procedures.
• At the direction of management such assignments may be made with short notice and last for an indefinite period of time.
• Works efficiently in client and company proprietary applications.
• Demonstrates solid technical knowledge and quality performance.
• Meets behavioral expectations: attendance, teamwork, and organizational contributions.

Skills:

• Strong analytical, listening, problem-solving, critical thinking, and negotiation skills
• Ability to adapt quickly in a fast-paced and dynamic environment
• Detail-oriented with a strong commitment to accuracy and excellence
• Proven ability to work independently with minimal supervision while managing schedules and meeting deadlines

Education/Experience:

• High school diploma or equivalent