Workforce Management Analyst

Job Description

Job Description

We are looking for a Workforce Management Analyst to support planning and performance analysis for operational teams in Minnetonka, Minnesota. This contract to hire opportunity is ideal for someone who can turn complex business data into reliable forecasts, staffing plans, and actionable recommendations. The role partners closely with leaders across functions such as enrollment, billing, reconciliation, and appeals and grievances to improve service performance and align resources with business needs.

Responsibilities:

• Create workload projections by analyzing historical patterns, business drivers, and anticipated changes that may affect demand.

• Develop staffing and capacity plans that balance service expectations, productivity assumptions, and budget considerations for assigned business areas.

• Maintain and refine workforce planning models by validating inputs, adjusting assumptions, and reconciling forecast outputs against operational results.

• Evaluate performance gaps through detailed analysis and identify the factors influencing misses to targets or service levels.

• Build scenario models that help business partners understand operational tradeoffs, resource impacts, and planning options.

• Present forecast rationale, planning assumptions, and analytical findings in a clear manner to leaders and cross-functional stakeholders.

• Use workforce management platforms and reporting tools to monitor trends, support planning activities, and improve decision-making.

• Collaborate with onsite and hybrid teams to support workforce strategies across functions beyond a traditional call center environment, including enrollment, billing, reconciliation, and appeals and grievances.