Credit and Collections Specialist I (65927)

Job Title Credit and Collections Specialist I - Jacksonville, FL Job Details Location: Jacksonville, FL 32218 Salary Range: $23.00 - $25.00 hourly Team Member Perks Sick Time - 5 days Vacation Time - Earn up to 2-weeks on your first year of employment Paid and Floating Holidays Premium free Medical and Dental coverage options Vision Insurance 401(k) with company matching Life Insurance Discounts on Tires and Wheels Opportunity for advancement We Want to Hear From You If You Pride yourself in providing excellent customer service Have proven time management mastery Have the ability to work independently and in a team Pride yourself on solving problems efficiently Essential Responsibilities Review weekly aging, identify: COD accounts in need of payment and/or reconciliation Terms accounts in need of payment and/or reconciliation Accounts rolling into 30+ past due Slow payers – change in payment trend/red flags Payment plan and special arrangements are paid timely and brought to attention if in default Complete account reconciliation in timely manner Discuss and review concerned accounts with Specialist II Assist with monitoring Soft Hold Orders; ensure items are addressed within a reasonable timeframe Ability to analyze, and make quick judgement call, in the best interest of the company, while maintaining the relationship with the customer Communicate delays and non-release with Whse/Sales Rep within reasonable timeframe Address cause of hold and action plan for resolution; to avoid recurrences Clearly document all internal and external communication in NetSuite, weekly summary, and detailed aging report Verbal and written communication with customers and sales reps regarding overdue balances and account status is clear and professional Collection calls are made with intent to keep and improve customer relations Provide excellent customer service to internal team members and external customers, always Respond to incoming calls, emails, MS Teams, and Twist from internal Team Members and external customers timely and professionally Generate Statements Process request for invoice copies, statements, refund, signed proof of delivery, timely Assist with variety of other tasks and special projects as assigned Required Qualifications and Skills 1-2 years’ experience in Accounts Receivable, credit function and customer service oriented role or a similar or related position Bilingual Preferred (English/Spanish) Excel, VLOOKUP, Word, MS Office, Outlook, Gmail, Teams, Twist Experience in corporate collections and interaction with a large customer base Experience in a high-volume call center Preferred industry experience; tire/wheels, auto parts, manufacturing, distribution Knowledge in NetSuite a plus Equal Employment Opportunity The employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, or any other protected characteristic in accordance with legal requirements. #J-18808-Ljbffr