Client Services Specialist

Our client, a leading financial services organization, is seeking a Client Services Specialist to join their team. As a Client Services Specialist, you will be part of the Commercial Operations department supporting client interactions and process improvements. The ideal candidate will have excellent communication skills, problem-solving abilities, and a proactive attitude, which will align successfully in the organization.
Job Title: Client Services Specialist
Location: Johnston, RI (Onsite)
Duration: 8 months with the possibility of extension/conversion

Hours: 10am - 6:30pm or 8:30am - 5pm (Monday - Friday)
Pay Range:$24.18/h ron W2
What's the Job?

• Serve Cash management, ACH, and Commercial Card customers via requests received by telephone, chat, or email.
• Research and train clients on all products offered to ensure they are well-informed and satisfied.
• Independently service both internal and external customers on a wide variety of products, services, and technical issues through all incoming channels.
• Diagnose, prioritize, resolve, and escalate technical, system, or procedural issues to maintain high service standards.
• Partner with operational support staff to reconcile client problems and implement solutions to prevent future issues.

What's Needed?

• High School diploma or GED; Bachelor's degree preferred.
• At least 5 years of customer service and call center experience, with banking experience preferred.
• Excellent verbal and written communication skills, with strong listening abilities.
• Ability to prioritize tasks and manage a dynamic workload effectively.
• Proficiency in computer systems and a self-motivated attitude with a desire to succeed.

What's in it for me?

• Opportunity to work in a dynamic and supportive team environment.
• Chance to develop your skills in a fast-paced financial services setting.
• Onsite work with a reputable organization committed to employee growth.
• Engagement in meaningful work that impacts clients directly.
• Potential for extension or conversion based on performance and business needs.

Upon completion of waiting period, consultants are eligible for:

• Medical
• Dental Plan
• Vision Plan
• 401(k)
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.