Permit Technician

Building Permit Processor

Under general supervision by the Building/Codes Administrator, the purpose of this position is to process building permit applications and related documents; provide information, customer assistance, and explain City codes and policies to citizens and applicants.

Examples of Duties

Responds to routine permitting and licensing inquiries and provides customer service to the public. Communicates with customers directly and by telephone and by email. Assists citizens, contractors, and others with the process and procedures of obtaining permits and licenses. Accepts building permit applications, review applications for completeness and forwards applications to appropriate staff for review. Accepts license applications, review applications for completeness, review supporting documents for accuracy. Researches and communicates the status of permits and licenses to applicants. Prepares and distributes reports as needed. Processes and schedules inspection requests and coordinates with Building Inspectors. Performs a variety of daily clerical and administrative duties, including but not limited to, answering and directing incoming telephone calls, operating computer software, data entry, creating and managing records, facilitating letters and other documents and correspondence as required. Perform other duties as assigned.

Typical Qualifications

High School Diploma or GED equivalent. Must possess a valid Driver's License. Knowledge of operating a personal computer. Utilizing a variety of business software, such as Microsoft Office, Word, and Excel. Ability and desire to learn is required. Perform multiple tasks with little to no supervision. Multitask in a fast-paced office/customer service environment. Must be able to perform multi-task operations with frequent interruptions. Ability to understand and follow both oral and written instruction. Attention to detail. Follow City policies and procedures. Ability to learn and understand the application of municipal codes.

Supplemental Information

Frequent use of hands, arms, and wrists for typing, writing, and filing. Must occasionally lift and/or move up to 40 pounds. Frequently walk from desk to counter. This description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.