Senior Collections Associate (B2B) - Hybrid

Collection Associate (B2B) This is a hybrid position in our Cincinnati Office: 3 days in office. As Worldpay continues to expand, we need a highly skilled Collection Associate (B2B) to manage accounts and deliver outstanding customer service. The role operates within departmental, investor, and legal guidelines to help achieve key company objectives. Responsibilities Utilize customer service skills to manage and resolve delinquent customer accounts through skip‑tracing, written correspondence, inbound/outbound phone contact (standard/automated dialer), and payment arrangements. Monitor the aging of customer receivables and take corrective action to resolve open accounts receivable balances on a timely basis. Resolve customer issues and complaints concerning billing/settlement. Submit regular reports on the status of unpaid accounts and repayment progress, ensuring accurate documentation in the appropriate reports. Support other accounting positions as required. Work independently and manage a workload that contains time‑sensitive tasks, effectively prioritizing problems while contributing to overall team goal achievement. Update customer files to ensure data integrity. Qualifications Minimum of 2 years of call center experience with demonstrated customer service skills. High school diploma or GED required. Business‑to‑business (B2B) experience desired. Technical skills, including Microsoft Office, Salesforce, and Billing/Collections software. Bonus: Great verbal and written communication skills, persuasive and professional. Intermediate computer navigation and operation skills. Ability to work independently and in a team environment. Previous experience in collections preferred. EEO Statement Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here. #J-18808-Ljbffr