Senior Partner Solutions Architect (AI & SaaS)

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.

As a Sr Partner Solution Engineer at Parloa, your mission is to accelerate partner success and drive Parloa’s revenue growth. You will engage with our ecosystem of partners to increase pipeline, enable them to confidently discover, demo, and design AI Agent solutions, and drive integration with key technology partners.

You act as a trusted technical and solution advisor—translating Parloa’s platform capabilities into clear business value, building long-term partner relationships, and ensuring partners are successful at every stage of the pre-sales journey.

By empowering partners to succeed, you directly impact pipeline creation, deal quality, and long-term customer outcomes.

This is your opportunity to be at the center of Parloa’s partner ecosystem—driving technical excellence, unlocking new revenue opportunities, and shaping how AI Agents are designed, sold, and delivered at scale.

• Enable partners to confidently position, demo, and implement Parloa’s platform across diverse customer use cases

• Lead technical discovery and translate business needs into scalable AI agent solutions

• Support POCs, demos, and technical validations to drive successful deal progression

• Act as a hands-on advisor in designing solution architectures using Parloa’s platform, sandbox, and APIs

• Build partner capabilities over time to independently drive high-quality opportunities

• Partner closely with Sales and Partnerships to support partner-led and co-sell motions

• Shape solution design to align technical feasibility with customer and commercial goals

• Communicate complex technical concepts clearly across technical and business audiences

• Drive technical win conditions throughout the deal lifecycle

• Build and maintain strong relationships with strategic and emerging partners

• Identify and develop expansion opportunities across use cases, customers, and regions

• Act as a bridge between partners and internal teams (Sales, Product, Customer)

• Support development of scalable enablement assets and best practices

• Capture and translate partner and customer feedback into actionable product insights

• Identify trends, gaps, and opportunities to inform roadmap and go-to-market strategy

• Collaborate cross-functionally to refine messaging, positioning, and solution approach

• Contribute to scaling Parloa’s partner ecosystem as a core growth channel

• You bring 8+ years of experience in Solutions Engineering, Solutions Consulting, or a similar pre-sales role, ideally in SaaS, AI, CCaaS, or enterprise software

• You have a strong technical foundation and are comfortable leading discovery, solution design, and technical validation (POCs, demos, architecture)

• You can balance hands-on technical depth with high-level solution storytelling and business value articulation

• You are comfortable working in enterprise sales environments, aligning technical solutions to commercial outcomes

• You are a strong communicator who can engage both technical audiences and senior business stakeholders

• You take a proactive, collaborative approach and enjoy enabling partners, customers, and internal teams

• Experience working with technology or services partners in a pre-sales or enablement capacity

• Familiarity with Conversational AI, contact center technology, VOIP, chatbots, or related domains

• Knowledge of Salesforce (SFDC) or other CRM tools

• Background in digital transformation or CX optimization initiatives

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Salary Range: $150,000 USD - $175,000 USD

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

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* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.