Manager

Nurse Manager, Operations – Emergency Department

Duke University Hospital in Durham, NC, is seeking an experienced, highly engaged Nurse Manager, Operations, to lead clinical and operational functions in our high-acuity Emergency Department (ED). This is an exceptional opportunity to join a nationally recognized academic medical center and guide a team committed to delivering exemplary, patient-centered care.

The Nurse Manager, Operations, provides 24/7 leadership for assigned clinical areas, ensuring high-quality patient care, regulatory compliance, and alignment with Duke Health's mission and professional practice standards. This role is responsible for operational oversight, staff development, strategic planning, and fostering a collaborative and supportive work environment.

Leadership & Strategic Direction

• Participate in the development and execution of strategic and operational plans.
• Promote a professional practice model that encourages shared decision-making and evidence-based standards.
• Serve as a visible, supportive leader and role model, fostering accountability and positive change.

Patient Care & Advocacy

• Champion safe, high-quality, patient-centered care.
• Advocate for patients, families, and staff to ensure care delivery aligns with expectations and standards.
• Ensure consistent use of the nursing process from admission to discharge.

Team & Staff Development

• Recruit, coach, evaluate, and support nursing staff to develop clinical competency from novice to expert.
• Promote diversity, inclusion, and positive team culture.
• Assure staff participation in councils, committees, and departmental initiatives.

Operations & Quality Management

• Oversee day-to-day management of the unit, ensuring efficient workflows, staffing, and resource use.
• Monitor quality metrics and lead unit-based Performance Improvement initiatives.
• Coordinate development and implementation of policies and procedures that enhance operational efficiency.

Fiscal Management

• Collaborate with the Director of Clinical Operations on budget planning and resource allocation.
• Evaluate resource utilization and implement action plans, ensuring operational and fiscal responsibility.

Education Requirements

• Bachelor's degree in Nursing (BSN) required
• Master's degree in Nursing strongly preferred

Experience Requirements

• At least 3 years of Emergency Nursing experience required
• 1+ years of nursing leadership experience (e.g., Charge RN, Clinical Supervisor, Manager) preferred
• Experience in a high-acuity ED of similar scope preferred

Preferred Leadership Competencies

• Project management
• Conflict resolution
• Team building
• Staff onboarding
• Budget and finance management

Licensure & Certification

• Current or compact RN licensure in North Carolina
• BLS certification required

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of our community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.