Order Management Associate - Custom Apparel

Support the Order Processing Team for a New York-Based Startup!Fresh Prints is a New York-based custom apparel startup. We find incredible students and give them training and support to build the business at their schools.You will join the Order Processing team which handles a very crucial part of the business and is responsible for ensuring that the right product is delivered to our customers. We worked on 10,000+ orders last year with a direct impact on our revenue.You will also be reporting to one of our Operations Managers and you will be working on a set of unique orders every day and each one of those orders will pose logistical challenges that'll you'll have to work through and be directly responsible for all the orders you're handling. You'll have a lot of autonomy and decision-making power.This role has an impact on the following:How to coordinate the logistics campaigns that generate millions of dollars in revenue that involve overseas & domestic vendorsHow to reduce costs & increase our profit margins for a given orderHow to deliver an order in 5 days if the standard turnaround time is 10 daysWe're looking for someone who can think on their feet, isn't afraid to take on challenges on a day-to-day basis, and is high on energy. We're on a remarkable growth trajectory and as Fresh Prints grows, you will grow too. For the right person, this role offers unlimited opportunities. You will be given the space and guidance to have a tremendous impact.ResponsibilitiesProcessing all the orders assigned to you promptlyNavigating through the logistical challenges posed by each order to find an optimal solutionCoordinating order timelines with Campus Managers/Clients/Vendors/Decorators to ensure that everyone is on the same pageWorking on projects/campaigns as and when requiredEssential Requirements2-6 years of experience in Operations/LogisticsStrong analytical and organizational skillsAble to work on complex tasks under tight timelinesAble to make decisions without direct supervisionFluent in EnglishExcellent communication skillsPersonal AttributesStrong attention to detailGoal-Driven. You're set on your goals and respect the timelines your goals are bound byProactive. You believe it's always on you to make sure anything you do is a successIn love with challenges. You revel in solving problems and want a job that pushes you out of your comfort zoneCalm under pressure. You have a sense of urgency but can channel it into productively working through any number of issuesOpen to change. You're inspired by the endless ways in which everything we do can always be improvedCompensation & BenefitsBetween $750 per month (adjusted for experience), with $80 night shift allowanceHealth insuranceLearning opportunitiesWorking in a great cultureWorking HoursEither 10 AM - 7 PM EST or 2 PM - 11 PM EST, exact shift timings will be assigned upon hire.Location: Work from Home/RemoteAt Fresh Prints, we deeply value the long-term contributions of our team. To recognize and celebrate that commitment, we offer a 2-month paid Sabbatical to eligible employees.Fresh Prints is an equal employment opportunity employer and promotes diversity, actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.