Floor Manager

Job Title: Floor Manager

Reports to: Store Manager, Assistant Store Manager

Status: Non-Exempt

Customer Service Standard

Promote an environment that provides world class customer service by listening, responding to, and satisfying customer needs.

Summary

The Floor Manager assists the Store Manager and the Assistant Manager in store operations and acts in their place when absent. The Floor Manager is expected to help in all areas of the store when needed. Additionally, the Floor Manager will be responsible for the smooth operations of their assigned department(s) within the store. This includes being accountable for merchandise availability, department standards, and customer service. The Floor Manager will utilize product knowledge to support sales as well as teach, direct, and support sales floor employees.

Essential Duties and Responsibilities

• Greet all customers with a smile and friendly attitude
• Support the management schedule
• Responsible for proper procedures when opening and closing the store
• Ensure store is kept clean, stocked and ready for the day’s operations by completing daily tasks or delegating daily tasks when necessary
• Act as an advocate for all company policies and procedures
• Willingness to be trained and remain competent in all areas of the store (i.e. Customer Service, Loss Prevention, digital photo equipment, registers, management functions, etc.)
• Ability to understand US Postal procedures and policies
• Assist with training of store employees when needed
• Manage one or more departments within the store
• Ability to handle conflict situations with tact and diplomacy
• Ability to recognize big picture goals of the store and contribute accordingly
• Ensure aisles, sidewalks, entries and service areas are clean and free of hazards and debris and are in safe working order
• Properly report injuries (employee and/or customer) in a timely manner
• Promote Lewis initiatives and represent Lewis in a positive manner to our customers and communities
• Additional duties assigned by management

Employee Role Expectations

• Must be neat and clean in appearance
• Eagerness to help customers with a positive and friendly attitude
• Strong organizational skills and ability to multitask in a fast-paced setting
• Must be a self-starter but willing to take direction when needed
• Ability to maintain composure when dealing with challenging situations
• Ability and desire to learn new skills
• Desire to teach and empower others
• Work effectively as part of a team to support the entire store, as well as individually
• Ability to communicate effectively, both verbally and in writing
• Ability to troubleshoot basic IT issues regarding registers, the app, photo equipment, etc.
• Support corporate directives and decisions
• Ability to become forklift certified
• Ability to work additional and/or longer shifts during peak garden center season
• Dependable in attendance and job performance

Qualifications

• High school diploma or equivalent preferred
• Experience as a Department Manager preferred but not required
• Ability to read, interpret, and act on corporate policies and procedures
• Must have basic math and computer skills
• Willingness to move or relocate as needed

Physical Requirements

• Ability to constantly move about the sales floor or stand for long periods of time
• Work with full range of hands, wrists, and arms (i.e. ability to pick up and pinch small items with fingers, and seize, hold, grasp or turn objects with hands)
• Ability to lift up to 10 lbs constantly, up to 20 lbs frequently, and up to 75 lbs occasionally with or without accommodation
• Ability to adjust or assemble sections of shelving and plan spatially for area resets (some planogram adjustments may need to be made)
• Must be able to frequently position self at varying shelf height levels to stock or merchandise product as required
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction
• Must have depth perception, color vision (ability to identify and distinguish colors), and field of vision
• Work in outdoor conditions that may include inclement weather

Benefits (Full-time employees)

• Medical, dental, and vision insurance
• HSA, FSA, LPFSA options
• Voluntary options: life, long-term disability, life/long-term care hybrid, cancer, critical illness, accident, identity theft protection
• Employee discount
• Retirement savings (401k)
• Paid Time Off (PTO)
• Paid volunteer time
• Company paid short term disability
• Company paid life insurance
• Discounted logowear
• Employee Assistance Program

Benefits (Part-time employees)

• Employee discount
• Retirement savings (401k)
• Paid Time Off (PTO)
• Discounted logowear
• Employee Assistance Program