HR Business Partner

TITLE: Regional People Business Partner – Northern California CLASSIFICATION: Full-Time, Exempt DEPARTMENT: Human Resources REPORTS TO: Director People Operations Compensation: $80,000 – $105,000 annually, based on experience and qualifications. Position Summary The Regional People Business Partner serves as the primary Human Resources partner for the assigned region, working closely with operations leadership, clients, employees, and corporate Centers of Excellence (COEs) to deliver exceptional HR support and business partnership. This role is responsible for executing regional people initiatives that support business objectives while delivering comprehensive Human Resources support throughout the employee lifecycle. Responsibilities include recruitment, employee relations, performance management, employee engagement, retention, compliance, workforce planning, and collaboration with Safety, Payroll, Benefits, Compliance, and HR Operations. This is not a traditional desk-based Human Resources position. Success in this role is built through a strong field presence and meaningful relationships with employees, operations leaders, and clients. The Regional People Business Partner is expected to spend the majority of their time supporting the business onsite, proactively identifying opportunities, addressing challenges before they escalated, and serving as a trusted advisor throughout the assigned region. This position works in close partnership with centralized sourcing resources, the Director of People Operations, Director of Employee Relations & People Experience, Director of Safety, Payroll, Benefits, Compliance, and HR Operations to deliver a seamless employee and client experience. Strategic Business Partnership Serve as the primary Human Resources partner for assigned client locations throughout Northern California. Build trusted relationships with operations leaders, clients, and employees. Implement regional people initiatives that align with company strategy and operational objectives. Partner with leadership to identify workforce opportunities and recommend practical HR solutions. Support organizational change while promoting positive employee experience. Maintain a visible field presence to strengthen relationships and proactively support business needs. Regional Human Resources Operations Coordinate day-to-day Human Resources operations throughout the assigned region. Execute company HR programs, initiatives, and policies in partnership with corporate HR leadership. Collaborate with corporate Centers of Excellence to ensure consistent delivery of HR services and programs. Monitor workforce trends including turnover, absenteeism, staffing levels, and employee engagement. Ensure compliance with all federal, state, and local employment laws as well as company policies. Recruitment & Workforce Planning Coordinate regional recruitment activities with support from centralized sourcing resources. Partner with operations leaders to understand current and future workforce needs. Participate in candidate interviews and hiring decisions for key positions. Support onboarding efforts to ensure positive employee experience from hire through integration. Develop relationships with community organizations, workforce agencies, and networking partners to strengthen regional talent pipelines. Monitor staffing trends and communicate hiring needs to HR leadership. Employee Relations Provide coaching and guidance to managers regarding employee relations, performance management, corrective action, and policy interpretation. Conduct routine employee relations investigations while partnering with the Director of Employee Relations & People Experience on complex or high‑risk matters. Promote early conflict resolution through coaching and proactive leadership support. Identify employee relations trends and recommend solutions that improve workplace culture and reduce organizational risk. Foster an environment of respect, accountability, and open communication. Safety & Workers' Compensation Partnership Partner with operations leadership and the Director of Safety to support workplace safety initiatives. Participate in accident reviews and corrective action planning. Help identify opportunities to reduce workplace injuries and improve safe work practices. Support return-to-work efforts and regional workers' compensation initiatives. Promote a proactive culture focused on prevention, accountability, and employee well‑being. Client Relationship Management Serve as the primary Human Resources contact for assigned client accounts. Develop strong client relationships through regular onsite visits and operational partnership. Understand client workforce needs and recommend HR solutions that support operational success. Deliver exceptional customer service while maintaining alignment with company policies and strategic objectives. Employee Engagement & Retention Support regional initiatives focused on improving employee engagement and retention. Conduct regular employee check‑ins and stay interviews. Analyze turnover trends and recommend improvement opportunities. Partner with operations leaders to strengthen onboarding, recognition, communication, and employee development. Promote a culture of accountability, teamwork, safety, and continuous improvement. Leadership Coaching Coach supervisors and managers on leadership effectiveness, employee development, performance management, and difficult workplace conversations. Support leadership development initiatives across the region. Provide practical guidance that helps leaders build engaged and high‑performing teams. Reinforce company values and leadership expectations through ongoing partnership and coaching. Compliance Ensure compliance with all federal, state, and local employment laws. Maintain accurate employee documentation and HR records. Support audits, compliance initiatives, and policy implementation. Partner with corporate HR leadership to ensure consistency in HR practices across all locations. Qualifications Required Bachelor’s degree in human resources, Business Administration, or related field, or equivalent combination of education and experience. Three (3) to five (5) years of progressive Human Resources experience. Experience supporting multiple locations or field operations preferred. Bilingual in English and Spanish required. Working knowledge of California employment law. Strong employee relations and leadership coaching experience. Experience supporting hourly workforces in a fast‑paced environment. Excellent communication, organizational, and problem‑solving skills. Strong relationship‑building and customer service skills. Valid California driver's license with the ability to travel extensively throughout the assigned region. Preferred PHR, SPHR, SHRM-CP, or SHRM-SCP certification. Experience within staffing, hospitality, janitorial, facilities services, or other service-based industries. Experience partnering with Safety and Workers' Compensation teams. Experience supporting distributed or multi‑site workforces. Physical & Travel Requirements Frequent travel throughout the assigned region, including San Jose, Santa Clara, Santa Cruz, and Sacramento. Ability to spend the majority of the workweek in the field supporting operations, employees, and client partners. Occasional overnight travel may be required based on business needs. Ability to walk client properties, stand for extended periods, and conduct regular onsite visits. We offer a competitive compensation package that recognizes the value of our Regional People Business Partners and the impact they have on our organization. In addition to a competitive salary, this position includes a company vehicle and fuel card , comprehensive medical, dental, and vision benefits, paid time off, paid holidays, 401(k), and opportunities for professional growth and career advancement. At CSG, we believe in investing in our people by providing the tools, resources, and support needed to succeed while fostering a collaborative and rewarding work environment. Compensation: $80,000 – $105,000 annually, based on experience and qualifications. #J-18808-Ljbffr